Serves as customer service representative for the University Bursar's Office providing accurate information and service to students, parents, and staff in the assessment of students' account charges, financial aid information, fee structure and transaction history. Must be able to quickly analyze a customer's account using multiple systems. Responsible to receive payments/monies paid to the University and process through cash receipts system, and to distribute all types of university checks. Perform data entry of pre-deposits and mail receipts through cash receipts system. Prepare spreadsheets. Mail validated university deposit tickets to appropriate departments. Responsible for security of funds. Provides high quality customer service as the first line contact to a diverse group of customers in person and on the telephone.
Cash handling experience such as preparing daily deposits, balancing a cash drawer and/or making change; customer service experience with a wide variety of people in a high volume, dynamic environment; experience operating office equipment such as a 10-key adding machine and a cash register; proficient in the use of various software applications such as word processing and spreadsheets; strong keyboarding skills; effective communication and interpersonal skills; strong organizational and time management skills; ability to work well under pressure with a high degree of accuracy; ability to work cooperatively in a team environment; ability to work without close supervision and handle diverse tasks and meet deadlines.
Experience in performing financial calculations; working knowledge or experience of basic banking principles; working knowledge of basic bookkeeping principles and practices.