Audio Support Agent PT
West Corporation - Newnan, GA

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We’re about more than meeting expectations...

Every day, more businesses are turning to conferencing to remain productive while saving time and money, and InterCall is there to help them by providing a full spectrum of communication tools. While claiming to be the best and proving to be the best are all too often vastly different, InterCall has what it takes. We are the largest conferencing services provider in the world and winner of numerous awards for our innovation and leadership in the marketplace. But, to continue this path, we need high-energy, customer-focused talent to join our award-winning team. You’ll learn and develop skills to help you build a career that will take you straight to the top.

Responsible for processing link lines, setting up and clearing of conferences, answering enter modes, Q&A monitoring and transcribing lines before and during conference calls on multiple platforms, accountable for assigned calls/bridges, troubleshooting and escalating when necessary while providing excellent customer service.

Schedules: 7:30am -12:30pm Monday - Thursday
7:30am - 11:30am Friday

or

12:15pm - 5:15pm Monday - Thursday
12:15pm -4:15pm Friday

Education Requirement:

High school diploma or GED required.

Experience:

Minimum six months customer service experience required
OR
Successfully complete the Initial Training Program and obtain an acceptable score on job-related
assessments as outlined on the Training and Performance Matrix (e.g. keyboarding, reading, verbal communication skills, etc.) for the Operator position.

Other:
Basic knowledge of MS Word, Excel, PowerPoint preferred
Basic Knowlege of computer keyboard and mouse required
Demonstrates fluency in English and/or other specified language depending on the postion.

InterCall offers a variety of benefits to our employees including competitive compensation, comprehensive health coverage, 401(k) retirement plan, tuition assistance, paid holidays, and paid time off.

Check out our opportunities and see the difference a career can make.

If you are interested in this position and meet the minimum requirements, apply online today!

Applications will be accepted through 04/04/2013.

InterCall.com

Come help us lead the way!

AAP/EEO Employer

West Corporation and its subsidiaries participate in E-Verify, a service of the Department of Homeland Security and the Social Security Administration.

West Corporation - 21 months ago - save job
About this company
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Spoken every day, in every way. To many of the top companies in nearly every industry, West provides the technology and customized...