Security Analyst II
Industrial Defender - Foxborough, MA

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Reporting to our Senior Director of Security Operations, the L2 Analyst will be responsible for the support of various firewall platforms. In addition to providing customer support, this role will also be responsible for providing support for Security Operations Center (SOC) escalations inclusive of making policy changes to firewall rule sets, defining and troubleshooting VPN connections (both IPSEC and SSL), and other related tasks as necessary to support the operation of the team. In this hands-on role, you will be part of our Services Team working closely with existing global clients.

  • Provide timely and accurate responses for incident handling, incident response, and escalation management in a 24x7 operational environment
  • Install, operate, and maintain customer firewalls and intrusion detection systems (IDS)
  • Resolve ticket escalations from the Security Operations Center Security Analysts
  • Provide timely and accurate responses to customer questions and concerns
  • Manage multiple tasks independently and prioritize accordingly
  • Ability to operate under tight deadlines
  • Work closely with global customers to configure and deploy security appliances according to their specifications
  • Provide second level technical support for various firewall, SEM, and IDS issues
  • Review and approve/disapprove customer change requests to be implemented before implementation by the Security Analysts
  • Provide security guidance to our global customer base
  • Provide work direction and guidance to other personnel
  • Provide support to clients for queries involving our product offerings

  • JNCIA certification. Exposure to Juniper Unified Access Control (UAC) platform a plus.
  • Minimum of 3 years of "hands-on" cyber-security working experience or a Bachelor's degree (BSEE, BSCS) with a minimum of 2 years of "hands-on" working experience
  • Strong interpersonal and customer service skills with ability to manage multiple projects and priorities in a fast-paced environment
  • Strong working knowledge of Layer 3 networking/routing.
  • Working Knowledge of packet capture and debug techniques.
  • Self-directed and motivated, with ability to work independently, as well as collaboratively in a team environment
  • Excellent oral and written communications skills

We offer a competitive base compensation, unlimited incentive potential and comprehensive benefits, to include medical, dental, vision, life, disability insurance and 401K.

Please submit resumes to . No calls, or third parties, please.

Industrial Defender, Inc. is an equal opportunity employer.

Industrial Defender - 18 months ago - save job - copy to clipboard