The position is to provide security services at the Shawnee Mall.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitor personnel and visitors to ensure authorized ingress/egress to facility.
Check and Monitor all interior and exterior doors to ensure proper security and alarm status.
Reporting of all activities, conditions or problems related to assigned inspections or security/safety issues
Challenge all personnel found in restricted areas and properly document all incidents
Provide escorts to employees and visitors between the building and to their vehicles when requested
Provide daily shift reports and pass down information
Provide security services at Special Events
Develop and maintain Post Orders and procedures
Ensure officers perform and record all foot and mobile patrol rounds as prescribed
Ensure that officers respond to emergency situations as required
Maintain inventory of assigned site keys
Ensure that all access points (doors, gates, enclosures, etc.) are unlocked and locked as prescribed by Mall management
Prepare incident reports for any slip, trip, or fall reported to Mall management or security on the premises
Respond to any reports of criminal activity with appropriate notification/request for assistance to local law enforcement
Removal/request for law enforcement assistance involving Mall patrons for disorderly conduct, gang activity, fighting, shop lifting, damage to property, or other activities which may result in injury to persons or property.
Knowledge of security policies and procedures.
Ability to stand or walk for 6-8 hours per shift.
Knowledge and physical demands for any general functions, as needed to ensure all functions are completed to customer satisfaction.
Provide superior customer service to Mall Management; provide timely and courteous responses in order to meet customer needs.
Establish and maintain open lines of communication with the site Manager.
Three (3) years of experience in the security field
Customer service focus
Sound problem-solving and decision-making capabilities
Approachable and flexible; adaptable to changing business priorities
High personal standards of integrity; able to handle highly sensitive matters
EDUCATION and/or EXPERIENCE
High School Diploma or equivalent preferred.
Three (3) years experience in security
The Millard Group, Inc - 2 years ago