Installation Coordinator - Hartford
Empire Today - North Haven, CT

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Empire Today, LLC is a leading home improvement and home furnishings shop-at-home company. We offer a wide variety of products including carpet, hardwood, laminate, ceramic, vinyl flooring and window treatments. We've been in business for over 50 years and have a presence in most major metropolitan areas throughout the country.

This is an exciting time for Empire Today, and we need dedicated, enthusiastic people to help us grow! If you are someone who thrives on challenge and believes that you can positively impact our business while making change happen, then we invite you to apply to be a part of the Empire team!

JOB TITLE: Installation Coordinator
DEPARTMENT: Installation
REPORTS TO: Installation Manager


POSITION SCOPE

The Installation Coordinator works with the Installation Manager to ensure the branch is supported by a professional, well trained team of installation associates as well as an adequate number of compliant sub-contractors, to deliver excellent customer service in the product category assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES · Analyzes business results using the required reports
· Develops and executes action plans for improvement
· Routes/dispatches assigned product installs daily
· Visits the first jobs of several new installers
· Visits job sites of all customer opportunities not resolvable by a phone call
· Creates and exhibits a sense of ownership
· Creates and supports a safe work environment
· Conducts other duties as requested by senior management
· Demonstrates a sense of urgency and decisiveness as appropriate
· Supports the branch management team by handling customer opportunities as needed
· Ensures customer satisfaction
· Trains associates to provide excellent customer service
· Manages and holds sub-contractors accountable to Empire Today standards
· Perform other functions as necessary or as assigned
KNOWLEDGE, SKILLS AND ABILITIES · In-depth knowledge of assigned product mix
· Working knowledge of permit and licensing requirements for markets being supported
· Specific knowledge of local competitors and the industry
· Ability to work as a team with support departments outside of the branch
· Experience successfully managing an organization of associates
· Excellent training skills
Education: High school diploma or equivalent required.

Computer Knowledge Requirements: MS Word, Excel, and Outlook.

Our employees enjoy a casual, yet results-oriented environment where we value creativity, teamwork and innovation. To take your first step toward joining our winning team, please apply today.

About this company
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Our mission at Empire Today® is to secure loyal customers for life. Our employees strongly believe in this mission and work hard every...