Client Liaison
Saint Joseph Mercy Health System - Ann Arbor, MI

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SUMMARY

Participates in activities to coordinate referrals and community access to department and community health care system services. Is primary liaison with referral sources for purposes of problem solving, educating referral sources regarding services and benefits and coordinating communication(s). Links with current and potential customers for the purpose of initiating and enhancing coordination of services. Addresses client / referral source concerns and reports them appropriately. Leads the development of procedures to maintain high level of patient and referral source satisfaction.

EDUCATION AND EXPERIENCE

Bachelor’s degree in Business Administration, Allied Health or a combination of equivalent education and experience required. Minimum of two years’ customer service experience in a health care setting required; home care customer experience preferred. Well-developed verbal and written communication skills. Excellent individual and group interpersonal and conflict resolution skills. Ability to work flexible hours.

Successful candidate will be subject to mandatory vaccinations/immunizations unless they qualify for an available exemption.

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