Incumbent will be a member of Service Operations Claim Project Delivery Team; responsible for supporting and or leading Enterprise and Baseline projects and project governance activities for Facets Claim and Call Projects. This will include development and maintenance of project work plans, ability to monitor progress against goals, timely escalation of barriers to success along with identification of potential solutions and providing concise and timely reporting tailored to appropriate stakeholder audiences.
-Leads or supports small, mid-sized or large projects for Service Operations. Is responsible for the evaluation of systems requirements and/or the development of new procedures/processes/or policy solutions to address highly complex business needs
-Directs and supports a broad range of functions in support of policy/process improvement activities in a matrix environment
-Facilitates business decision making to ensure solutions align with strategy
-Ensures project tasks are completed within committed time are integrated with other business and related projects
-Defines, consults, and implements measurement strategies, tools, scorecards and surveys across organization
-Provides measurement and cost savings support (development, reporting, validation and improvement) for service management
-Develops strong relationships with business leads and IT Partners
-Responsible project time tracking and project status reporting
-Leverages established project and program methodology to define and develop project plans for aligned project(s). Where the methodology is not sufficient, create and augment with new processes and establish best practices.
-Develops and maintains project work plans that consider the priorities, key milestones, time estimates, task sequencing and identification of tasks that may be performed concurrently to achieve objectives.
-Develops and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results.
-Mentors and trains Business Project Specialists and Subject Matter Experts
-Works within established Service Operations Project Governance process to support intake and impact assessment process activities to include identification of operation impacts with operational input and approval Qualifications -Strong change leadership skills.
-Demonstrated strong analytical and problem-solving skills.
-Demonstrated ability to drive results required.
-Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
-Possesses a thorough knowledge of the interdependencies among service operations business units and matrix partners.
-Delivers pointed and constructive feedback that achieves its goals
-Takes unpopular stands if necessary
-Ability to lead and influence in a matrixed and virtual environment and can deal comfortably with senior managers.
-Proven ability to create and further develop strong relationships with both business and IT leadership.
-Understanding of CIGNA Products, processes, systems and structures needed to support the products is valued
-Bachelors Degree or equivalent work experiences is required; MBA, PMI Certification or Six Sigma training is strongly preferred.
-5 years Cigna FACETS claims/ and or call experience required
-Experience working on projects delivery required
Note: Incumbent may work from various Service Operations
CIGNA - 11 months ago
With a significant position in the US health insurance market, CIGNA covers some 11.5 million Americans with its various medical plans. The...