Clinical Service Supervisor - Great Falls, Montana
Apria Healthcare - Great Falls, MT

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Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at

Coordinates the internal daily operations of the location by monitoring and evaluating the efficiency of distribution, warehouse and customer service personnel.

Ensures operational efficiency is optimized by conducting audits to identify deficiencies.

Ensures operational procedures comply with federal, state, local and Joint Commission regulations.

Troubleshoots problems regarding operational procedures.

May assist in implementing new policies and programs.

Monitors staffing levels, expenditures, asset equipment utilization and inventory levels to ensure maximum profit margins.

Monitors branch operating expenses and revenues in order to meet established budgeted goals and projected growth revenues.

Assists in coordinating the local sales function and maintains contact with major accounts within area.

Provides instruction to patients and/or caregivers on the proper use of equipment and/or respiratory care procedures.

Responsible for routine patient follow-up contacts based on individual needs.

Provides and operates various types of respiratory care equipment including but not limited to oxygen therapy, nebulization therapy, apnea monitoring, suctioning, nasal CPAP and ventilation.

Inspects and tests equipment to ensure proper operating condition.

Prepares and maintains a record for each patient containing all pertinent information, care plans, physician prescriptions and follow-up documentation.

Consults with referring physician regarding patient treatment, medical condition and home environment.

Participates in ongoing education and training sessions regarding respiratory patient care.

Oversees daily respiratory care functions necessary for comprehensive and high quality care and ensures respiratory therapy services are provided to patients in a professional and appropriate manner.

Maintains proper procedures for conducting and evaluating quality assurance reviews.

May assist walk-in patients with the selection of equipment, supplies and services.

Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.

Assesses patient needs and promotes company products and services.

Complies with and adheres to all regulatory compliance areas, policies and procedures, and "best practices".

Delivers and picks up equipment from homecare patients.

Sets up equipment and instructs patients on the basic use of equipment. Assists patients in solving problems regarding equipment use.

Ensures delivery employees load trucks properly and departs location within required timeframe.

Assists delivery employees with special orders and equipment. May assist delivery employees with the loading of trucks when necessary and schedule additional deliveries as patient and referral requests are received.

Responds to emergency delivery calls as needed during regular business hours and on an on-call basis.

Responsible for hiring, coaching, performance appraisal and disciplining of subordinate staff.

Supervises the activities of subordinate staff. Provides direction and guidance in work assignments. Ensures timely and accurate completion of tasks.

Performs other related duties as directed by supervisor.


Education or experience equivalent to a four year college degree is required.

At least six years related experience is required.

Registration or certification by the National Board for Respiratory Care (NBRC), RN with respiratory care experience, and/or licensure in the state of practice. Current license in appropriate state of practice is required.

Must possess a valid and current driver's license and auto insurance.

Apria Healthcare

(or Coram Healthcare

) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V



Primary Location

MT-Great Falls



About this company
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As the nation’s largest provider of home healthcare products and services, Apria helps thousands of Americans live healthier and feel...