Advanced Medical Support Assistant
Department Of Veterans Affairs - Fayetteville, AR

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Vacancy Identification Number (VIN) 886470
OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
How would you like to become a part of a team providing compassionate care to Veterans?
NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the step at which the candidate will be placed in that specific grade. The salary is based on the grade and step approved for the selected candidate.

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Relocation Expenses: Relocation expenses are not authorized for this position.

KEY REQUIREMENTS

Must be proficient in written and spoken English
Designated and-or Random Drug Testing required

Background and-or Security Investigation required DUTIES:
The incumbent is assigned as an Advanced Medical Services Assistant (MSA) in the outpatient Mental Health Service. Incumbent provides administrative support to the mental health clinic, with a strong emphasis on customer service and positive communication. Incumbent serves as the initial contact person, whether personal, telephonic, or in writing, for screening, advising and assisting Veterans who come to the Medical Center seeking mental health treatment. He/She advises Veterans on mental health benefits and routine non-medical benefits, referring those of a complex nature where appropriate. The activity of the MSA directly affects patient care and the service’s ability to function in an efficient and orderly manner. The MSA manages the telephone triage and carefully and briefly questions Veterans to determine if any emergency situation exists, i.e., suicidal or homicidal ideations, worsening symptoms or any acute medical need for immediate attention, working closely with the team of nurses and providers. The MSA manages scheduling, medical data and patient movement in order to bypass the usual waiting time and ensure that appropriate administrative actions are taken. The MSA ensures that all medical information from the telephone call is entered into the computerized patient record.

TOUR OF DUTY: Monday through Friday, 8:00am to 4:30pm (Shifts may vary including evenings and weekends.) QUALIFICATIONS REQUIRED:

COVERAGE: The following are requirements for appointment as a Medical Support Assistant (MSA) in the Veterans Health Administration (VHA). These requirements apply to all VHA MSAs in the General Schedule (GS)-679 series.

BASIC REQUIREMENTS:
Citizenship: Be a citizen of the United States.

Experience and Education:
Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
OR
Education: One year above high school;
OR
Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

GRADE REQUIREMENTS:Creditable Experience:
Knowledge of Current MSA Practices: To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.

Quality of Experience: Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

GS-6 Advanced MSA
Grade Determinations: The following criteria must be met when determining the grade of candidates.

Experience: One year of experience equivalent to the next lower grade level.

Demonstrated Knowledge, Skills, and Abilities: In addition, the candidate must demonstrate the KSAs below.
1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
3. Advanced knowledge of the technical health care process as it relates to access to care.
4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Assignments: The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Reference: VA Handbook 5005/53, Part II, Appendix G-45: MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD GS-679

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html Al l education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Physical Requirements: Work is primary sedentary, but does require some walking; standing usually for a few minutes at a time as day; processing paperwork; filing; minor lifting; carrying files and paper supplies. The position requires use of fingers, near vision correctable at 13” to 16” and hearing (aid permitted).
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx .

HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp .

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. OTHER INFORMATION:
This position is in the Excepted Service and does not confer competitive status.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...