Facilitates insurance referral and prior authorization processing for patients to include: coordinating with insurance companies as well primary care and other specialty offices and sending pertinent medical record information needed for approval. Processes appropriate paperwork for prior authorizations for medications. Acts as a patient advocate on insurance issues and acts as a liaison between the patients, primary care providers (PCP), and insurance companies.
High school diploma or general education diploma (GED; Associate’s degree preferred. 1 year or more of medical office experience preferred. Strong organizational skills . Thorough knowledge of managed care referrals very helpful. Excellent interpersonal skills and commitment to customer service essential. Proficiency in the use of a suite of Microsoft Office applications desirable.