Technology Specialist/Senior Technology Specialist
Bridgestone Americas, Inc. - Akron, OH

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This position requires a seasoned IT professional with broad IT infrastructure background filling the role of Monitoring Lead for all facets of an Enterprise IT environment. Lease implementation and maintenance of monitoring tools for all key systems/services using established tools and procedures. Prepares documentation for standards, support procedures and troubleshooting in support of new technologies (provides first and second level support for infrastructure and related services). Researches, tests, and recommends implement monitoring tools as needed. Develops scripts to automate systems checks and provide summary of results. Manages to customer expectations. Keeps management informed on a timely basis of status, progress, and concerns for each assignment. Maintaines high level of systems knowledge by working with system owners. Effectively communicates ideas and information to peers, management, and customers. Monitors key systems and escalates issues appropriately. Provides compliance reporting against established SLA's. Performs other duties as assigned. Position will be on call.

Requirements

BA/BS degree or equivalent work experience. Minimum 7 years IT experience; experience with system monitoring tools in an Enterprise IT environment; intermediate level on: 1. technical writing, 2. knowledge of client server hardware platforms, 3. knowledge of LAN/WAN components, 4. analytical problem solving, multitasking, time management skills, 5. conflict resolution, negotiation and consensus skills, 6. leadership, organizational, teamwork, facilitation across functional lines, 7. effectively share technical information and mentor less experienced team members.

Desired: Relevant advanced degree. Background in one or more of the following: monitoring tools (i.e. Naglos, BMC Patrol, etc), server administration for multiple platforms, network architecture, storage (SAN), backup/recovery solutions, disaster recovery, IT security practices/policy, database administration, SAP processing.

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