Field Svc Tech 2
Siemens Medical Solutions USA, Inc. - Albuquerque, NM

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  • Provides service and maintenance for multiple cyclotron and associated chemistry module customers as assigned
  • Monitors and positively affects financial and operational performance
  • Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies and interpretations of the above as required
  • Incorporates new technology, products and processes into daily operations
  • Participates in personnel training and staff development
  • Works cross-functionally with sales and production to successfully implement strategic initiatives
  • Interfaces with customers and clinicians to ensure maximum customer satisfaction
  • Responds to calls for service support within a reasonable amount of time
  • Completes and submits work history tickets in a timely fashion and includes all relevant details
  • Completes and submits all time cards and expense reports in a timely fashion and includes all relevant details
  • Schedules work and manages spare parts usage to minimize costs and maximize effectiveness
  • May assist with increasing cyclotron IBP rate and retention of existing customers
  • Monitors and improves Up Time for site cyclotron system(s)
  • Participates in the assessment of semi-complex product and equipment performance and recommends modifications and improvements
  • Other tasks as assigned by supervisor
Minimum qualifications:
  • Associates degree in engineering discipline or equivalent experience
  • 2-5 years of experience in servicing capital equipment
  • 2+ years of experience with customer relationship management preferred
  • Working knowledge of the PET radioisotope production workflow
  • Ability to work independently and with a cross-functional team
  • Technically skilled with proven ability to troubleshoot semi-complex problems and abstract issues, policies and procedures
  • Ability to read and correctly interpret various engineering documents (schematics, wiring diagrams, piping diagrams, etc.)
  • Ability to use standard electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
  • Ability to correctly utilize portable leak detection equipment
  • Ability to safely work in regions of high voltage and radiation
  • Ability to consistently perform all PM's per SOP's with no external support
Physical Demands:
  • Ability to maintain focus and work with precision over extended periods
  • Ability to safely lift up to 70 pounds repeatedly

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Siemens AG (Siemens) is engaged in electronics and electrical engineering. During the fiscal year ended September 30, 2008 (fiscal 2008),...