Under general supervision, obtains guest food and beverage orders. Ensure accurate and timely service of all orders by working with kitchen personnel.
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
Deliver internal and external guest service the Pinnacle Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Acknowledge guest when entering Beerhouse and within 1 minute of being seated.
Recognize guests with a friendly, courteous greeting and inform them of any specialty cocktails, promotions, events, and other information on all aspects of Pinnacle Entertainment, Inc.’s services and facilities.
Assist guests with beverage and food selection, demonstrating salesmanship with complete product knowledge. Anticipate, identify, and provide for guest needs.
Obtain food and beverage orders from guests. Ensure guests’ ordering and consuming alcoholic beverages are at least 21 years of age.
Accurately enter guest order information into Micros screen in a timely manner.
Operate electronic cash register system accurately and immediately account for payment transactions.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts and brewing coffee. Garnish and decorate dishes in preparation for serving.
Serve food and beverages to guests, and prepare or serve specialty dishes at tables as required. Followed by monitoring your tables for cleanliness.
Check with guests to ensure they are enjoying their meals and take action to correct any problems.
Discretely clear individual settings from guest tables as each course is completed.
Maintain dining room by collecting used glassware, silverware, dishes, napkins and debris.
Stock service areas with supplies such as coffee, food, tableware, and linens. Fill salt, pepper, sugar, cream, condiment and napkin containers.
Attempt to limit problems related to guests’ excessive drinking by providing responsible alcohol service.
Observe and apply Health Department regulations regarding food handling, storage and cleanliness of work environment
Abide by the Appearance Standard set forth for the Ladies & Gents program that mandates make-up for females and has heel requirement of at least 1.5 inches.
Carry out and follow through with preparation and other requirements of all event requests, on and off property.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Maintains and ensures checklist to completion including but not limited to opening and closing procedures
Uses and maintains all assigned areas and equipment in a sanitary, safe and effective manner
Perform other duties as assigned by management.
Pinnacle Entertainment - 12 months ago