The Triage Service Desk Technician is responsible for timely and effective resolutions related to to our Epic Implementation. This will be accomplished by questioning, problem diagnoses, and guiding users through to issue resolution in professional yet user-friendly language.
50 positions Job Qualifications Knowledge of EPIC and its applications preferred; Epic credential / certification a plus
Excellent verbal communication skills
Ability to type 30 WPM
Ability to log calls with accuracy
Excellent customer service
Proficient in Microsoft Office suite
Ability to learn MITS structure and policies sufficient to serve as a resource for questions, referrals, and documentation in regards to the Triage Service Desk
Ability to diffuse difficult situations in a professional and responsive manner
Ability to interact effectively with individuals and organizations at all levels, establish and maintain good working relationships.
Ability to work overtime as required
Understanding of ITSM Incident Management preferred
UCLA Health System - 21 months ago