Center Specialist
FedEx Office - Durham, NC

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Overview :
The Center Specialist is required to perform many functions within the center, including all functions performed by Production Coordinator and Customer Service Coordinator team members. Additionally, will produce complex orders and operate equipment that requires more advanced knowledge and expertise. This team member will assist the Assistant Manager, in managing, monitoring, and facilitating all production processes. This team member may manage the tracking process, coordinate production, coordinate pick-ups and deliveries, perform final quality-checks and ensure communication among shifts. In addition, this position communicates with other team members and/or customers as needed during production and oversees job sharing with outside vendors or other FedEx Office locations.

Responsibilities :
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management

Applies a thorough knowledge of theory and technique to achieve the highest possible quality

Sets up complex orders and performs multiple tasks at the same time, using automatic equipment capabilities

Takes preemptive action to prevent errors and waste

Troubleshoots equipment and customer problems using extensive knowledge of solutions and resources

May direct work of production team members

Maintains equipment and supplies, to include cleaning and repairing

May provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision

Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers

Assists in the training of center team membersMay pick up and deliver customer ordersCollates, sorts and organizes customer orders

Produces work in accordance to pre-established priorities of customer projects

Operates the Point of Sale terminal (POS), handles money and makes change

Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)

Secondary responsibility for coordination of all shipping related services and activities, to include:

Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services

Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies

Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels

Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

All other duties as needed or required

Qualifications :
High School diploma or equivalent education

1+ year of specialized experience

Excellent verbal and written communication skills

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:
Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend/twist at the waist and knees

Ability to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability to work with minimal supervision

QUALITY DRIVEN MANAGEMENT (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

Suggests areas for improvement in internal processes along with possible solutions

Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility

Applies Quality concepts learned from training during daily activities

Supports FedEx Office Quality initiatives

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