Banking Support Rep Sr. (Branch Banking Experience) FIS Global -
Township of Cranberry, PA
JOB SUMMARY:
Administers the necessary processes/procedures to maintain consistent account control of clients that use FIS Profile (Core Banking System) and ensures that the quality and utilization of system satisfies client needs.
GENERAL DUTIES & RESPONSIBILITIES:
Provides in-depth product support to FIS clients by resolving incoming inquiries.
Responds to customer inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
Documents customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes
Resolves Client concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
Performs other related duties as assigned.
EDUCATIONAL REQUIREMENTS:
Bachelor's Degree in Business or related field or the equivalent combination of education, training, and work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Prior banking or finance related experiences; personal/branch banking experience preferred.
Documents Client information and recurring technical issues to support product quality programs and product development
Knowledge of FIS products and Services
Strong Analytical Skills
Knowledge in programming, business analysis or implementation of software products
Organizational and time management skills required.
Self-starter with proven ability to work independently.
Extremely comfortable working with computers and a variety of applications.
Excellent oral and written communications skills.
Strong problem solving skills.
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
EEO/AA Employer
Job
Systems Analysis - IT
Primary Location
US-PA-Malvern PA
Other Locations
US-PA-Cranberry Township PA
Schedule
Full-time
Shift
Day Job
FIS Global - 7 months ago
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