Office Services Assistant (OA)
Department of Defense 1,615 reviews - Fort Knox, KY

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DFAS' mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. We take pride in serving the men and women who defend America. DFAS is seeking goal-oriented people who like a challenge and care about serving our country. We offer rewarding careers in finance, accounting, information systems, contracting services, human resources, clerical work and many other areas. For more information visit

Vacancy Information: This position is located at the Defense Military Pay Office (DMPO) in Fort Knox, KY.

This position is being announced using the USA Staffing Application Manager system. Please click the How to Apply tab for instructions on applying for this position. KEY REQUIREMENTS

U.S. Citizenship or National
Background Investigation
Suitable for Federal Employment

Registered for Selective Service (if applicable) DUTIES:
Performs a variety of administrative and technical support functions in the areas of personnel, supply, training, and budget reporting.

Coordinates telephone control, forms control, charge card control, time and attendance, and records management.

Uses office automation to consolidate, prepare, and edit various reports ensuring accuracy of spelling, punctuation, grammar, and format.
Reviews and routes information, data, reports, and requests received requiring response.

Maintains tasking and suspense system determining required action and follows up on taskings.

Consolidates information and data received for budget submitted, prepares budget reviews, and monitors and assists in the preparation of budget estimates.

Serves as the hand receipt holder for property book items and maintains records to account for turn in or transfer of equipment.

Serves as the training coordinator and provides assistance in coordinating the incentive awards program. QUALIFICATIONS REQUIRED:

One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized experience is defined as performing a variety of administrative support functions which includes providing administrative, technical and general office support duties to an organization; providing support and assistance on personnel, supply, training, and budget reporting and processes; utilizing office automation to create, retrieve, update, manipulate and store electronic data; and preparing, editing and formatting documents and reports.

SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE: Four years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the specialized experience requirement. Equivalent combinations of successfully completed education and experience may be used to meet total experience requirements. If you are using education to substitute for specialized experience, you must submit transcripts (official or unofficial) or some form of proof of your education. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education . Failure to provide documentation at the time of processing, or a determination that you do not possess sufficient education and experience to meet the total qualification requirements, will result in an ineligible rating.

Background or Security Investigation: This is a non-critical sensitive position . Employment in this position requires a background investigation which may delay your starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed or undisclosed background issues, the employment offer may be withdrawn. Individuals selected for this position are required to obtain and maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements . HOW YOU WILL BE EVALUATED:

Your application will be evaluated and rated under the Category Rating and Selection Procedures. We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. Please follow all instructions carefully. Errors or omissions may affect your rating. Eligible candidates will then be placed for selection consideration into 3 categories as described below:

Qualified Category . Meets the minimum qualifications and demonstrates minimum experience and/or training only based on responses to occupational questionnaire.

Highly Qualified Category . Meets the minimum qualification requirements and demonstrates full-performance level experience based on responses to occupational questionnaire.

Best Qualified Category . Meets the minimum qualification requirements and demonstrates experience as an expert in the field or recognized as a senior specialist, team lead, etc.

Application of Veterans Preference: The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligible's who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. A selecting official may make selections from the highest quality category (Best Qualified) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied.

The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies:

Administration and Management: Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.

Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Office Automation: Use office automation hardware (Personal computer, scanners, fax machines, multi-line telephones) and software (word processing, spreadsheet and databases) to prepare and edit documents, correspondence and reports.

Communication: Ability to communicate effectively orally and in writing.


All information included in the resume and Occupational Questionnaire is subject to review and verification. HR will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. Applicants meeting the minimum requirements will be further evaluated by information provided in the Occupational Questionnaire. If, after reviewing your resume and/or supporting documentation, a determination is made that you have misrepresented your qualifications and/or experience, you may lose consideration for this position and, if you're already an employee, you may be subject to disciplinary action up to and including removal from Federal service. BENEFITS:

Competitive wages, flexible schedules and one of the most comprehensive benefits packages found in either government or private sector. These extraordinary benefits encompass health, pay, work/life balance, growth & learning. OTHER INFORMATION:

Moving expenses will not be paid.
Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
A one year probationary or trial period may be required.
We may use this announcement to fill additional vacancies within 90 days of the closing date.
Travel requirement may be Occasional (up to 30%).

Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, at .

Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: If you are a displaced Federal Civil Service employee and attain a rating of at least 85 or are placed into the middle quality level category of "Highly Qualified" under category rating procedures, you may be entitled to receive special priority selection under the ICTAP. For more information on ICTAP, click here ICTAP Guidance . NOTE: If you have never worked for the Federal Government, you are NOT ICTAP eligible.

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1,615 reviews
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