Client Care Manager
Info Link - Burr Ridge, IL

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Company ProfileYourLink-Telecom Management SimplifiedKnown for our strong industry expertise, both domestic and international services, Infolink has been helping our clients resolve and manage a wide range of telecom issues for almost two decades. Our newest offering, YourLink is a web-based portal that gives you the power to house your carrier information in a single resource with real-time access. YourLink simplifies telecom management, providing access to all our services through one portal.Through Telecom Client Care Desk, our clients have online access to our telecom project management experts where they will receive real-time answers and updates.Telecom Client Care Desk can help you with a variety of issues ranging from: Circuit tune-up and testing Comparison pricing and service availability of specific plans Any changes to your telecom plans Order status Understanding technology advances as well as competitive offerings Project support for carrier migration, phone system upgrades and location changes Resolution of billing disputes Project management of all telecom service orders from inception to completion Vendor outsource needs Job DescriptionWork with a Senior Client Care analyst to support accounts through our client care help desk. This position entails working with Telecommunication Carriers and our customers to get their issues resolved. Our Client Care Analysts are trained by our SCC and will work under their direction. Daily tasks can include excel spreadsheet projects, following up on orders or outages, resolving billing disputes and updating status into our portal. Growth opportunities to move into a Senior Client Care Analyst.www.infolinkcom.comNo relocation provided for this positionNo recruiters
1. Excellent communication skills2. Ability to multitask3. Telecommunications knowledge a plus4. Microsoft Excel and PC experience5. Customer service focus6. HIghly organized7. Team oriented8. Able to take direction from others9. Desire to grow into Senior Account Analyst

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About this company
Founded in 1997, AgInfoLink designs and develops secure, high quality, low-cost traceability tools for the world's food supply. AgInfoLink...