Data Center Ops Analyst
Dell - Florence, KY

This job posting is no longer available on Dell. Find similar jobs: Data Center Ops Analyst jobs - Dell jobs

Shift:
  • Full Time (Day or Night shift available)
o Typically, this is a 12 hour shift, 3 or 4 days per week. (7am-7pm or 7pm-7am)
§ subject to change as business dictates

Job Responsibilities:
  • Provides smart hands support in the data center
  • Monitor a wide variety of systems and accurately address technical issues as they arise.
  • Complete daily tasks, corresponding tracking lists and all shift reporting accurately and efficiently and within the guidelines of established standard operating procedures.
  • Conduct clear and effective two-way communication, verbal and electronic, with team members and vendors as well as, internal and external customers.
  • With proper training, be able to provide “smart hands” to assist remote engineers with on-site troubleshooting and hardware support.
  • Demonstrate excellent communication and client care skills by documenting all analysis work and communications within a ticketing system
  • Provide record-keeping that meets or exceeds the expectation of the customer.
  • Ability to juggle multiple tasks simultaneously in a fast paced, robust and dynamic environment.
  • Willingness to mentor peers, in areas of strength, at the direction of the team lead or site manager for the betterment of the team.
  • Perform tape and backup functions across various platforms to include mainframe, mid-range and windows servers. The scope of these responsibilities includes but is not limited to:
o scheduled and unscheduled backup job monitoring.
o loading, unloading and organizing of media in preparation for off-site storage.
o routine tape drive cleaning.

Required Skills:
  • Positive attitude
  • Flexibility and team oriented
  • Previous experience in a technical support role
  • Strong verbal and written communication skills
  • Working knowledge of Microsoft Word and Excel
  • Ability to type 25 wpm.
  • Solid time-management and organizational skills
  • Ability to multi-task
  • Detail oriented
Shift:
  • Full Time (Day or Night shift available)
o Typically, this is a 12 hour shift, 3 or 4 days per week. (7am-7pm or 7pm-7am)
§ subject to change as business dictates

Job Responsibilities:
  • Provides smart hands support in the data center
  • Monitor a wide variety of systems and accurately address technical issues as they arise.
  • Complete daily tasks, corresponding tracking lists and all shift reporting accurately and efficiently and within the guidelines of established standard operating procedures.
  • Conduct clear and effective two-way communication, verbal and electronic, with team members and vendors as well as, internal and external customers.
  • With proper training, be able to provide “smart hands” to assist remote engineers with on-site troubleshooting and hardware support.
  • Demonstrate excellent communication and client care skills by documenting all analysis work and communications within a ticketing system
  • Provide record-keeping that meets or exceeds the expectation of the customer.
  • Ability to juggle multiple tasks simultaneously in a fast paced, robust and dynamic environment.
  • Willingness to mentor peers, in areas of strength, at the direction of the team lead or site manager for the betterment of the team.
  • Perform tape and backup functions across various platforms to include mainframe, mid-range and windows servers. The scope of these responsibilities includes but is not limited to:
o scheduled and unscheduled backup job monitoring.
o loading, unloading and organizing of media in preparation for off-site storage.
o routine tape drive cleaning.

Required Skills:
  • Positive attitude
  • Flexibility and team oriented
  • Previous experience in a technical support role
  • Strong verbal and written communication skills
  • Working knowledge of Microsoft Word and Excel
  • Ability to type 25 wpm.
  • Solid time-management and organizational skills
  • Ability to multi-task
  • Detail oriented
Life At Dell
Equal Employment Opportunity Policy

About this company
1,694 reviews
Since 1985, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end...