Manager, Program Manager II
TIAA-CREF - Washington, DC

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Perform program management tasks to reach the following objectives:

  • Ensure program alignment with business objectives
  • Track program benefits
  • Identify and resolve program level issues and risks
  • Provide a strong program structure enabling effective cross project reporting and management
  • Manage program financials and resources
Independently demonstrate the following program manager responsibilities.

Schedule Management:
  • Creates program plans and high level schedule, providing the basis for the individual project plans
  • Identifies dependencies, milestones, and critical paths
  • Manages program according to plan
Cost Management:
  • Monitors and manages program costs
  • Develops and routinely reassesses program budgets to account for variances and ensure accuracy
Communication Management:
  • Manages stakeholder and project team communications
  • Reviews project performance and status reports
  • Consolidates reports into overall program-level reports
Risk & Issue Management:
  • Identifies program level risks and issues
  • Resolves program level risks and issues when appropriate
  • Escalates risks and issues to Steering Committee as needed
  • Updates and manages Program Risk and Issue Log
Resource Management

  • Develops program organization chart and governance structure
  • Leads program kickoffs to define expectations
Quality Management:
  • Identifies relevant quality standards and policies for projects
  • Performs quality assurance for projects to ensure standards of delivery are met
  • Develops deliverable acceptance plans and criteria
Change Request Management:
  • Updates and maintains Program Change Request Log
  • Reviews and decides upon change requests
  • Escalates change requests to Steering Committee as appropriate
  • Updates program artifacts based on CR approvals
Implementation and Transition Management:
  • Monitors and controls implementation and transition activities to meet business requirements
  • Identifies lessons learned from the program and it’s projects
Integration Management:
  • Identifies and manages dependencies and interdependencies between projects
  • Integrates project plans across projects
  • Creates Program Management Plan
Benefits Management:
  • Communicates project benefits at each project launch, tying it back to the initiative and vision
  • Tracks benefits realization
  • Evaluates benefits achieved at each project close
Vendor Management:
  • Manages investment and relationship of program/project vendors
  • Oversees procurement process in conjunction with strategic sourcing

4-10 years of project and/or program management experience

Financial Services industry experience desired, but not required

PMP certification suggested but not required

About this company
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TIAA-CREF is a Fortune 100 financial services organization with $481 billion in assets under management (as of 6/30/12). The firm is a...