Hot Topic Sales Associate
Hot Topic, Inc - Spring Hill, IL

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Primary responsibility of a Sales Associate of Hot Topic and Torrid is to assist in achieving store objectives with regards to sales and shrink, and serve customers using Selling Skills.


Customer Service
  • Uses Selling Skills
Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and professional handling of difficult situations
  • Covers the sales floor zone as assigned
Performs cash register functions as required and ensures accuracy and efficiency
· Shares music knowledge and information with customers and members of store team
Merchandise Presentation
· Assists planogram changes including store map, wall, fixture, merchandising mix, etc.
· Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness
· Communicates fashion trend information to management and respective HQ partners
Loss Prevention
· Complies with loss prevention policies and procedure
· Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary
· Understands and complies with Company policies and procedures
· Assists in the organization of backroom including stocking and arranging products and supplies
  • Performs other duties as assigned
· Works and communicates well with others, regardless of position, to achieve best results
· Appropriately represents the store to customers and co-workers
  • Maintains professionalism at all times
Takes direction well and follows though with SM/ASM on assignments
· Takes responsibility for own performance and consistently meets commitments
Experience & Education
  • Previous retail store experience preferred
  • Knowledge of music and fashion
  • Minimum of 16 years of age
Competencies & Skills
  • Demonstrated excellent customer service skills
  • Strong verbal communication skills
  • Can do attitude and a team player
Physical Requirements (with or without reasonable accommodation)
· Able to stand and walk around during scheduled hours
· Able to pack /unpack shipments, arrange and move store fixtures and merchandise packages weighing up to 50 pounds
· Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.
· Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc.
  • Able to remain calm and focused under pressure

About this company
43 reviews
Hot Topic, Inc., is a mall- and Web based specialty retailer operating the Hot Topic and Torrid concepts, as well as the e-space music...