Primary responsibility of a Sales Associate of Hot Topic and Torrid is to assist in achieving store objectives with regards to sales and shrink, and serve
customers using Selling Skills.
Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and
professional handling of difficult situations
Performs cash register functions as required and ensures accuracy and efficiency
- Covers the sales floor zone as assigned
· Shares music knowledge and information with customers and members of store team
· Assists planogram changes including store map, wall, fixture, merchandising mix, etc.
· Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness
· Communicates fashion trend information to management and respective HQ partners
· Complies with loss prevention policies and procedure
· Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary
· Understands and complies with Company policies and procedures
· Assists in the organization of backroom including stocking and arranging products and supplies
- Performs other duties as assigned
· Works and communicates well with others, regardless of position, to achieve best results
· Appropriately represents the store to customers and co-workers
Takes direction well and follows though with SM/ASM on assignments
- Maintains professionalism at all times
· Takes responsibility for own performance and consistently meets commitments
Experience & Education
Competencies & Skills
- Previous retail store experience preferred
- Knowledge of music and fashion
- Minimum of 16 years of age
Physical Requirements (with or without reasonable accommodation)
- Demonstrated excellent customer service skills
- Strong verbal communication skills
- Can do attitude and a team player
· Able to stand and walk around during scheduled hours
· Able to pack /unpack shipments, arrange and move store fixtures and merchandise packages weighing up to 50 pounds
· Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.
· Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc.
- Able to remain calm and focused under pressure
Hot Topic, Inc., is a mall- and Web based specialty retailer operating the Hot Topic and Torrid concepts, as well as the e-space music...