Performs scheduling duties correctly following established departmental guidelines in an appropriate, timely manner. The scheduling representative is responsible for scheduling patients via the computer system for healthcare services with a high degree of accuracy and customer satisfaction. Scheduling representative must maintain a strong physician network regarding patient access, the position is accountable for working with the office manager to continuously improve services. Excellenttelephone, computer and customer service skills are required. Maintains patient/professional confidentiality, displays a positive attitude and is adaptable to change. Utilizes age specific knowledge and skills where applicable for scheduling patient procedures for all ages. Contacts service areas as needed for information/communication. This position is also responsible for entering patient charges in a timely manner. Batching each days patient charges. The Scheduling Representative will collect patient?s co-pays/deductible as needed. Tracks plans of care and makes sure that they are taken care of in a timely manner. The job requires someone who can function in a multitasking environment. Other duties as needed.
Minimum Qualifications
Education: High school graduate or equivalent
Experience:Licensure:Certifications: Other: Medical TerminologyBasic typing/computer skillsAbility to read and communicate effectively in English. Excellent communication skills.Ability to work effectively in a multi-tasking environment.Ability to function well in an emergency or crisis situation.
Preferred Qualifications
Education:Licensure: Experience: Medical Office experience preferredInsurance authorization preferred
Certifications: HR Use Only:
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Mercy - 10 months ago
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