What makes your Training career greater with UnitedHealth Group? Advancement, access to data, variety of product lines, and rewards for delivering on our mission ensures you will always be challenged to do your best. If you believe there is always a better way, take the next step in exploring your potential with UnitedHealth Group.
As a Senior Operational Trainer, you will train talented individuals and exceptional professionals! This a great opportunity to effective the delivery of training programs across a Fortune 25 Organization. We're looking for individuals who keep abreast of various training delivery techniques, business processes, products and systems in specific areas of expertise. This will encompass training of one functional area such as Claims or Customer Service individuals in the Training Delivery Operational functions and could include some aspects of the design process and training material as needed. We are looking for someone who has extensive work experience in a highly matrix organization across multiple functions.
Must have strong written and oral communication skills and a desire to lead and develop employees
May be required to travel and or cross train in new or emerging functions
Ability to support the design process
Supporting the Commissions / Credentialing Organization and Case Installation
Performing the Commissions / Credentialing role during the enrollment season, including implementing new business
Researching new products/services that the company will be offering
Managing projects pertaining to the installation process
Extensive work experience within the Commissions / Credentialing (also referred as "own area" throughout document) / Case Installation area
Work is frequently completed within established procedures and processes
Will act as a resource for others
Will coordinate others' activities
Will have leadership responsibilities within the classroom or virtual classroom environment
Will communicate with audiences of different size and scope
Job Scope and Leveling Guidelines:
Applies knowledge/skills to complex activities
Demonstrates a depth and breadth of knowledge/skills in own Commissions / Credentialing and is often able to apply these outside of own function
Often acts as a technical resource to others in own function
Anticipates customer needs and proactively identifies solutions
Solves complex problems on own; proactively identifies new solutions to problems
Plans, prioritizes, organizes and completes work to meet established objectives
Acts as a facilitator to resolve conflicts on team; seen as key team member on project teams spanning more than own function
Will have demonstrated participation and impact on project teams with successful results
Will coordinate work of other team members
Will be required to give feedback to students and coaches/SME's
Will demonstrate a strong sense of urgency relative to metric achievement
Will build relationships with the appropriate Business Partners by participating in meetings, presentations and information sharing
May participate in the hiring process as an interviewer
Will travel to solve instructional needs
Will cross train in areas of need
Will have demonstrated success in the area of peer mentoring
Will have demonstrated leadership abilities and success
Proficient in MS Office (PowerPoint, Word & Excel)
Candidates must have superior communication skills and an ability to work collaboratively with other team members
Prior Healthcare experience is required to work with all levels of staff
College degree preferred, High school education or equivalent experience
Previous Training experience preferred
Previous experience with a Virtual Classroom environment / Leading WebEx Training Sessions preferred
Experience working in a matrix environment preferred
UnitedHealthcare, part of the UnitedHealth Group family of companies, is comprised of three specialized businesses dedicated to meeting the health care benefits needs of individuals and groups; all part of something greater, but each with a specialized focus:
Together, we're removing the barriers that keep people from receiving the kind of quality health care that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being.
Come grow and thrive in our culture of innovation and ideas. Because there is no opportunity greater than the quest to help people live healthier lives.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
UnitedHealth Group - 12 months ago
When you work to better people’s lives, one of those lives will always be yours.
Careers at UnitedHealth Group. We have modest goals...