Under the direct supervision of the Patient Transport Supervisor and the general supervision of the Dispatch/Scheduling Coordinator and Materials Support Services Manager, and within established Catholic Medical Center and department policies and procedures, the incumbent performs the following functions:
Processes requests from nursing units, testing departments and the dispatch/scheduling coordinator to transport patients via requested mode of transport and utilizing requested safety devices and/or personal protective gear as needed; confirms patient identity and destination department and assists unit staff as directed in the transfer of patient to/from bed manually or using specified transfer devices; transports patients to/from nursing and ancillary departments including Radiology, Nuclear Medicine, MRI, CT scan, Ultrasound, Special Procedures, Physical Therapy, Cardiology, Endoscopy, Surgery, PACU, Medical Surgical floors, EKG, EEG, Echo, Wound Care, Mom’s Place, and Emergency; performs transport of patients discharged from the hospital as required. Observe patient during transport using Patient Transport knowledge and techniques and notifies accepting staff of changes or difficulties with move. Utilizes complete knowledge of portable O2 usage and connects patient to portable or wall O2 as directed by nursing staff. Performs department dispatch function for incoming requests from nursing and ancillary departments and prioritizes outstanding workload via radios, telephone or pagers; provides requestor with estimated time required for completion of call and updates as needed; records all required call information including patient name, room and bed, destination, mode of transport, and special equipment. Records call times, calculates elapsed time and completes log sheet data summary functions. Logs all incoming requests for Courier or Shuttle calls and takes appropriate follow up action as needed to communicate with drivers or Supervisor. Answers radios and telephone in a professional manner and completes all requests received. Processes requests to deliver equipment, supplies or documentation including wheelchairs, stretchers, pumps, scopes, x-rays, specimens, medications, records, and patient supplies or belongings to designated locations as scheduled or requested. Delivers blood products as requested using lab safety procedures. Completes and maintains various department and hospital logs, forms, and other documentation as needed. Sorts, copies, and distributes department documentation as directed. Updates and maintains department computer files and reports as directed. Manages and distributes centralized equipment as required including wheelchairs, stretchers, infusion pumps and specialized transport devices. Routinely and periodically cleans, inventories and deploys assigned department and centralized equipment and tags and removes from service all defective equipment as required. Ensures confidentiality of employee, physician, and legal matters; respects and maintains patient rights and confidentiality at all times. Maintains good communications and customer relations skills; establishes and maintains positive teamwork and working relationships with employees, physicians and the public. Ensures clean linens are used for all transport equipment and follows all infection control guidelines and protocols.
EDUCATION: High school diploma or equivalent desired.
EXPERIENCE: No experience necessary; one year of health care or customer service experience preferred.
LICENSURE: Valid driver’s license and good driving record desired.
Catholic Medical Center - 15 months ago