Team Leader - SAN Team
Computer Consultants of America, Inc. - Detroit, MI

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Job Description

A Team Leader leads a focused team of technology professionals to deliver sound technical solutions. The team leader's largest client is their team. They provide the tools and training to help the team succeed and grow. The team leader will facilitate the communication between the business and their team to help set and follow thru with priorities. They set the direction for the team.

An Information Technology Team Leader makes a difference for our team members, business units and companies every day.

Primary Duties & Responsibilities:
A Team Leader will be responsible for the leadership and development of the Storage Team. They may work with the business and other technology teams. In this role the Team leader may focus half of their time on using their technical expertise and the other half on growing and developing their team members. The Storage Team is responsible for 24x7 high availability SAN and backup environment in an increasingly fast paced and growing environment.

A team leader will have team members reporting directly to them and they will report to either a Sr. Team Leader or a Director. They will conduct telephone pre-screening and face to face interviews for new team members and may participate in interviews for other teams. They will conduct annual PEP reviews and make salary and bonus recommendations.

This team leader should understand and live our Quicken Loans culture. They will also demonstrate a passion to learn about our business, the technologies that we use and explore new technologies.


Create a clear vision for team.
Align team vision with technology team visions.
Able to clearly communicate vision with team.
Identify and set specific measurable goals for team members.

Present a positive image.
Exhibit patience, humor and compassion when interacting with others.
Maintain a confident and enthusiastic demeanor.

Ability to adapt to changing environment.
Looking for new technologies that will meet business needs in the future.
Demonstrate curiosity, open mindedness and tenacity.

Deep Thinking:
Dig deep to uncover causes to problems and identify the most effective solution.
Seek common ground and settle disputes equitably.
Make good decisions in a timely manner, often with incomplete information.

Personal Growth
Utilize feedback received from others to develop personal leadership skills.
Actively work to continuously improve.
Anticipate challenges and adjust schedule appropriately.

Living the Culture:
Recognize the meaning and purpose of each ISM.
Promote the ISMs to the team.
Continuously work to foster culture amongst team members.

Talent Development:
Set high personal standards for performance.
Proactively initiates, develops and maintains effective working relationships with team members.
Recognize strengths and weaknesses of each team member.
Provide feedback to team members on performance.
Participate in formal reviews and coach improvement.

Promote active listening.
Organize and facilitates effective meetings.
Ensure written communication is coherent, grammatically correct, effective and professional.
Recognize and use the appropriate communication method.

Maintain technical expertise.
Transfer technical knowledge to team members.
Manage budgetary concerns and make recommendations on purchases.

Business Knowledge:
Anticipate business needs before they arise and present solutions.
Establish clear expectations with the business and effectively communicates when situations change.

  • Bachelor's Degree, or equivalent work experience.
  • Typically has over 2 years of IT or mortgage work experience or equivalent with understanding of specific area of technology.
  • Understand complex TCO models to drive cost down and improve efficiencies on the storage platform.
  • Time management, communication and interpersonal skills.
  • 3+ Years experience as a team leader.
  • 3+ Years leading Storage/SAN/Backup Teams.
  • 5+ Years supporting Storage/Backup Environment.
Additional Information

All your information will be kept confidential according to EEO guidelines.