P/T Temporary Customer Service Rep -E-Rate
General Dynamics - IT - Lawrence, KS

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As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 24,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.

1. Consistently demonstrates effective telephone communications with E-Rate filing public

2. Provides complete information to E-Rate callers in an easy-to- understand manner

3. Skillfully prepares and submits E-Rate project related staff work in a timely manner

4. Exhibits strong problem solving capabilities

5. Works independently with dependable and accurate results

6. Maintains up-to-date knowledge of E-Rate regulations and policies

7. Participates in special projects as required.

1. Requires a High School Diploma or GED.

2. 0-1 years of related customer service, call center or help desk experience.

3. Ability to effectively work within established contractual turnaround times required.

4. Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks

0-1 years of related customer service, call center or help desk experience.

1. Basic knowledge of company or customer products and services.

2. Basic computer skills, which may require proficiency in one or more specific applications, depending on job assignment.

3. PC experience is required.

4. Must be able to demonstrate a minimum of 20 WPM typing speed (will be tested internally).

5. Effective communications skills

6. Excellent attendance

7. Working experience with Microsoft Office Suite (Excel, Word)

Additional Information

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Security Clearance Polygraph

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General Dynamics Corporation (General Dynamics) offers a portfolio of products and services in business aviation; combat vehicles, weapons...