Will be expected to learn during the training program
Correctly perform all host duties
Use of correct tact, good manners and mature judgement in dealing with guests and all situations
Use of the 5 Step Guest Program
Familiarity and ability to correctly operate all machines and equipment required to perform host duties.
If hired for this position you must provide proper documentation establishing your identity and eligibility to be legally employed in the United States, be willing to undergo a credit, criminal background and employment reference check, and be at least 16 years of age.
Greet and seat guests
Maintain an efficient wait list
Maximize table turns and rotate seating for maximum guest satisfaction
Telephones answered politely and within 3 rings and with correct greeting
Operate cash register and take cash
Assist with guest inquiries
Assist with take out orders
Clean host stand and buffet area
Assist with restaurant cleanliness
Assist with food preparation-desserts, salads, salad bar and beverages
Assist with bussing tables
Guest satisfaction-WOW service
Satisfy guest complaints, quickly, nicely, and quietly.
Perform other duties assigned by your supervisor
Must adhere to the dress code and good hygiene standards
Work as a team with everyone and maintain a professional tone of voice and words with everyone at all times even during peak rush periods.
Sapp Bros Travel Centers - 3 years ago