Manages a caseload of client cases by administering the policies and procedures of the program as directed by the contracting agency and the Program Manager or Supervising Case Manager. Learns, uses and models principles of the â€œWhat Worksâ€� system through evidence-based practices in all interactions with clients and other staff members. Reports on program operations to ensure that all requirements of the criminal justice system are met.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Manages a client caseload using principles of the â€œWhat Worksâ€� system. Conducts risk/need assessments and creates individual treatment plans for each assigned client. Meets regularly with clients and documents clientsâ€™ progress or regress in Company database.
- Conducts orientation meetings with new clients to explain program rules and regulations. Verbally explains the client contract in detail to ensure that the client understands his/her responsibilities. Installs electronic monitoring equipment on new clients when necessary.
- Sets client schedules and specifies all approved activities based on sentencing information. Approves temporary schedule changes for approved activities.
- Collects client fees on an on-going basis when required. Notifies the Program Manager of delinquent fees.
- Monitors client compliance with alcohol and/or drug counseling when required.
- Reports all program violations to the appropriate agency or official via the established reporting parameters.
- Troubleshoots equipment problems and relays technical problems to the Program Manager for resolution.
- May review daily summaries each morning and forward reports to the appropriate agency as required.
- Reports on the status of program operations regularly to ensure all necessary documentation is prepared for court review.
- Represents the company in contacts with elected officials and other public figures in the criminal justice system.
- May facilitate psycho-educational/behavior modification groups each week. Documents clientsâ€™ attendance, participation and progress in Company database.
- May testify in court regarding clientsâ€™ compliance with court orders.
- May screen clients at jail for entry into the program.
- May be required to learn and develop proficiency in Client Administratorâ€™s duties, including opening and closing the office, and performing client intakes, check-ins, breath analysis and drug screens, to provide backup when necessary.
Job Qualifications:Knowledge, Skills and Abilities:
- No supervisory responsibilities.
Education or Formal Training:
- Basic knowledge of case management, referral services and interventions in both group and individual modalities.
- Basic knowledge of criminal justice system.
- Good presentation, public speaking and facilitation skills.
- Good organizational skills and attention to detail.
- Effective communication skills with internal and external contacts at all levels.
- Ability to handle multiple priorities simultaneously.
- Problem solving ability.
- Good interpersonal skills.
- Basic computer skills.
- Bi-lingual (English/Spanish) skills may be required.
- High School Diploma or GED required.
- Bachelorâ€™s Degree in Human Services discipline or equivalent experience preferred.
- Bachelorâ€™s Degree a must when required by contractual obligations.
- Bachelorâ€™s Degree may be required for Re-Entry Offices.
- Substance abuse or domestic violence certification or the ability to become certified preferred.
- Up to one-year experience providing services to adult or juvenile treatment populations.
- A minimum of two years experience may be required for Re-Entry Offices.
- Typical office environment.
- Position requires direct contact with clients.
- Some evenings and weekends may be required.
- Incumbent may be required to carry a pager after regular business hours to screen and respond to electronic monitoring alerts.
- The work environment and physical demands described below are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
- Use of standard office equipment such as computer, keyboard, telephone, fax machine and copier.
- Ability to stoop, kneel, crouch or crawl, reach with hands and arms and use hands to finger, handle or feel in order to place electronic monitoring equipment on client.
The GEO Group, Inc. - 18 months ago
The GEO Group, Inc. (GEO) is a provider of government-outsourced services specializing in the management of correctional, detention and...