INFORMATION TECHNOLOGY TECHNICAL SUPPORT...
Louisiana Department of State Civil Service - Angola, LA

This job posting is no longer available on Louisiana Department of State Civil Service. Find similar jobs: Information Technology Technical jobs

MINIMUM QUALIFICATIONS: A baccalaureate degree plus two years of professional level experience in computer systems programming; systems, database, or network enterprise system support (hardware or software level); or electrical engineering. SUBSTITUTIONS:

Experience or training in computer systems programming, computer operations, network communications, production control, electronic technician work, or computer systems liaison work may be substituted for the required college training on the basis of one year of experience or training for two years of college.

An associate degree in computer science may be substituted for the required baccalaureate degree.

Twelve months of microcomputer network support or related software support duties equivalent to those of an Information Technology Office Specialist 2 (providing support for both stand alone and networked microcomputers as well as use of sophisticated scripting macros)will substitute for the required baccalaureate degree. NOTE: With rare exceptions, classified employees must have served as an Information Technology Office Specialist 2 in order to qualify.

Twelve months of professional level computer programming or technical support experience will substitute for the degree.

Completion of a full-time comprehensive data processing course approved by the Department of Civil Service which included extensive emphasis on system programming may be substituted for the required baccalaureate degree. For less than completion of the course, credit will be allowed under the first paragraph for substitutions. All training must have been resident study.

Verifiable experience in computer systems programming; or in systems, database, or network enterprise system support (hardware or software level) at a Louisiana State agency as a student worker enrolled in any baccalaureate degree program will substitute for a maximum of one year the required professional experience on a month for month basis. A letter from the agency employing the former student must be submitted with the application and retained as part of the former student worker's record.

A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.

A masters degree in the above fields will substitute for one year of the required experience.

NOTE:
A baccalaureate degree and a masters degree in the above qualifying fields will substitute for all of the required experience.

NOTE:
Enterprise systems support refers to the type of system for which support is being done. For example, stand alone PC support is not qualifying versus LAN system support which is qualifying. System software, database and network (LAN, WAN) are three types of enterprise system support.

NOTE:
The qualifying jobs in state service are as follows:
Old titles:
Information Systems Application Programmers
Information Systems Network Technicians
Information Systems Applications Programmer/Analysts
Information Systems Applications Project Leader

New titles:
Information Technology Applications Programmers
Information Technology Technical Support Analysts
Information Technology Applications Programmer/Analysts
Information Technology Applications Project Leader

Computer Systems Liaison Work is not considered experience in computer systems programming; or in systems, data base or network enterprise system support (hardware or software level).

NOTE:
Any college hours or degrees must be from a school accredited by one of the following regional accrediting bodies: the Middle States Association of Colleges and Secondary Schools; the New England Association of Schools and Colleges, Incorporated; the North Central Association of Colleges and Secondary Schools; the Northwest Association of Secondary and Higher Schools; the Southern Association of Colleges and Secondary Schools; the Western Association of Schools and Colleges.

***This position will be filled as a new hire or by Promotion of a Permanent Classified employee of the State of Louisiana.***

As part of a Career Progression Group, vacancies may be filled from this recruitment as a IT Technical Support Specialist 1, IT Technical Support Specialist 2 or IT Technical Support Specialist 3 depending on the level of experience of the selected applicant(s). The maximum salary for the IT Technical Support Specialist 3 is $83,408. 00. Please refer to the ‘Job Specifications’ tab located at the top of the LA Careers ‘Current Job Opportunities’ page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities.
No Civil Service test score is required in order to be considered for this vacancy.

If a paper application is submitted, the Supplemental Questions which coincide with the job posting must be answered and attached to the application.

Any degree, certificate, special license, or DD-214 must be verified by official documentation prior to hire. This Agency is a Drug Free Workplace.

Applicants can check the status of their application at any time by selecting the ‘Application Status’ link after logging into their account. Below are the most common status messages and their meanings.

Application Status Message

What it Means

Application received

Your application has been submitted successfully.

Checking for required test score

We are making sure you have an active, passing score for the required written test.

Evaluating experience

Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for the position.

Eligible for consideration

You are among a group of applicants who MAY be selected for the position.

Referred to hiring manager for review

Your application has been delivered to the hiring manager. You may or may not be called for an interview.

Position filled

Someone has been selected for the position.

Position cancelled

The agency has decided not to fill the position.

There is no guarantee that everyone who applies to this posting will be interviewed. The hiring supervisor/manager has 90 days from the closing date of the announcement to make a hiring decision. Specific information about this job will be provided to you in the interview process, should you be selected.

For further information about this vacancy contact:

Sarah Carls
(225) 342-2212
Department of Corrections
P.O. Box 94304
Baton Rouge , LA 70804 -9304

Job Concepts:

Function of Work:
To perform assigned tasks of increasing complexity in the installation, maintenance, and administration of software/hardware having department-wide impact for systems, database, or network for (LAN/WAN/Enterprise) system support.

Level of Work:
Experienced.

Supervision Received:
General supervision from higher-level Information Technology technical support personnel.

Supervision Exercised:
May exercise functional guidance to lower level technical support personnel on a project basis.

Location of Work:
May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)

Job Distinctions:
Differs from Information Technology Technical Support Analyst by the presence of systems software programming responsibilities.

Differs from higher level Technical Support jobs by the performance of tasks in the software, network, or database area, which are limited in scope and diversity, but which require general programming skills; also distinguished by formal training in systems software, network, or database programming.

Examples of Work:

SYSTEMS SOFTWARE:
Attends formal training in systems software programming; studies hardware configurations, operating systems designs, and software programming languages.

Monitors daily production runs for the technical support unit (i.e., disc backups, database verifications, statistics and reports).

Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.

Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.

Assists programmers and users in interfacing their application systems with system software packages, and in resolving program logic errors.

DATABASE:
Defines data elements; designs and implements logical and physical structures for databases; writes and compiles definitions and descriptions of data elements into dictionary form for use by professionals and users.

Designs and writes operating systems programs to support database use and management in applications programming; trains professionals and users in the system; documents programming efforts; updates dictionary and modifies database software.

Implements and maintains database security, maintenance utilities, and documentation.

Performs system programming language support in accessing and creation of databases.

NETWORK SUPPORT:
Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.

Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.

Compiles and maintains documentation of hardware and software configurations.

Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.

Assists in implementing a communications system connecting the various components of an enterprise network.

Assists in monitoring performance and efficiency of an enterprise network.

Louisiana Department of State Civil Service - 18 months ago - save job - block
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