ideeli is a leading online retail site dedicated to delivering a unique, exciting daily shopping experience with a curated selection of offerings across the apparel, accessories, home, shoes, kids, travel and lifestyle categories. Each limited-time sale event offers privileged prices on the best brands and experiences. Most sale events start at noon ET and last only 40 hours.
ideeli is seeking a part-time Social Media Specialist to administer customer service support and editorial engagement across our social media channels and comment boards on weekends and holidays. This individual will be responsible for monitoring and resolving customer service issues, and executing editorial engagement in real time in a way that builds on ideeli’s reputation as the sector leader in the social media realm. This individual will report to the Social Media Manager and will work remotely/telecommute. May require occasional visits to the ideeli office for training or other purposes.
Monitor ideeli’s Facebook and Twitter accounts, and site comment boards for all customer service‐related inquiries
Resolve all customer service messages in a timely and effective manner that is consistent with the ideeli brand voice
Generate content using established ideeli editorial properties
Generate and maintain editorial engagement with followers on Facebook and Twitter by proactively joining conversations and responding to comments where appropriate
Complete minimum one week of in-office training with ideeli Customer Service team to learn internal software and systems, and possible follow-up sessions to account for updates, changes, etc.
Use skills and knowledge of internal software systems to resolve inquiries in real time
Query and coordinate with other departments (Merchandising, Technology, etc.) to gather information that will be used to answer member questions
Log customer service interactions/outcomes for record and reference
Take a proactive role in creating conversations in the Twitter‐sphere
Report to Associate Editor, Social Media on Fridays and Mondays for respective check-in and run-down of activities
Minimum two years of experience managing social media account(s) for fashion, e-commerce, digital media, or retail entity
Drive to assist people and create positive outcomes from negative experiences
Passion for using social media channels as a means to communicate; a strong grasp of the structure, purpose, and tone of social networks.
Excellent writing skills and impeccable grammar usage
Ability to think quickly, and formulate responses within an extremely short time frame
Ability to engage patiently and compassionately with ideeli constituents
Strong organizational and prioritization skills
ideeli - 10 months ago