Defines requirements for, develops and updates computer-based training courseware for delivery in a variety of media. Reviews and tests computer-based training products to ensure they meet customer requirements and are compliant with applicable standards and functions in a learning management system. Investigates and prepares responses to requests for CBT/LMS technical support from customers, to answer customer questions and solve issues. Develops solutions to a variety of complex problems referring to established precedents. Prepares CBT courseware for release to customers using various delivery methods by selecting the appropriate CBT courseware and supporting documentation as required. Create Lessons from CBT courseware and install/manage the lessons in a Learning Management System (LMS). Packages courseware with appropriate installation software. Documents all aspects of customer deliveries. Explores and assists in evaluating new technologies in computer-based training to enhance courseware and the development process.
[ + ] Collaboration
Generally works effectively and cooperatively with work group members, direct supervisor, and occasionally members of others work groups; establishes and maintains good working relationships by helping people feel valued, appreciated, and included in discussions. Places higher priority on team and/or organization goals than on own goals. Normally offers to help work group members, direct supervisor, and occasionally members of others work groups when they need assistance.
[ + ] Customer Focus
Considers customers and their needs when performing and/or working with others on routine tasks; supports others and occasionally becomes directly involved in developing and sustaining customer relationships; assists more experienced employees in seeking information to understand customers' circumstances, problems, expectations, and needs; prepares information which more experienced employees will share with customers to build their understanding of issues and capabilities; considers how day-to-day actions or plans affect customers; responds quickly to help others address customer needs and resolve problems.
[ + ] Decision Making
Recognizes a variety of issues, problems, or opportunities in own and occasionally in other work groups and determines whether action is needed; identifies the need for and collects information to better understand issues, problems, and opportunities. Generally integrates information from a variety of sources; detects general trends, associations, and cause-effect relationships. Creates relevant options for addressing problems/opportunities and achieving desired outcomes. Generally formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. Implements decisions or initiates action within a reasonable time. Generally includes work group members, direct supervisor, and occasionally members of others work groups in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.
[ + ] Managing Work
Has a general sense of more critical and less critical activities and tasks; adjusts priorities when appropriate. Generally ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Allocates own time to complete work; tries to coordinate own and others' schedules to avoid conflicts. Usually takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and rarely allows irrelevant issues or distractions from interfering with work completion.
[ + ] Analytical Skills
Basic - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the work group level.
Preferred - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the department level.
[ + ] CBT Authoring Application
Basic - General knowledge of and ability to use the common features of applicable CBT authoring tools to create and maintain CBT courseware which typically are obtained through on-the-job experience under supervision.
Preferred - Complete knowledge of and ability to use all features of applicable CBT authoring tools to create and maintain CBT courseware.
[ + ] Media & Multimedia Tools
Basic - General knowledge of primary instructional media types and ability to instruct using the primary media type. General knowledge of computer-based training authoring systems to create training media and of multimedia tools.
Preferred - Complete knowledge of primary instructional media types and ability to instruct using two or more instructional media types. Complete knowledge of computer-based training authoring systems to create training media and of multimedia tools.
[ + ] Regulatory Systems
Basic - General knowledge of company, state, and/or federal compliance regulations.
Preferred - Complete knowledge of company, state, and/or federal compliance regulations.
Basic Qualifications For Consideration
Are you willing to work 2nd shift?
Are you willing to support business needs that require you to work outside of normal hours?
Are you willing to work in a 24/7 on call type environment?
Do you have experience using a Learning Management System (LMS)?
Level 2 - Bachelor's degree and typically 3 or more years' related work experience, a Master's degree and typically 1 or more years' related work experience or an equivalent combination of education and experience.
Level 3 - Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience.
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