The position requires the proficient ability to interact with agency staff, insurance carriers, and management within the primary job tasks of providing direct telephone and electronics support for the company's business as provided and serviced through a variety of businesses, carriers and insureds. Major tasks include: Proper and timely answering, screening, directing and handling of phone calls, mail , faxes, supplies, bills, and inquiries. Conducting administrative and secretarial duties through and in a variety of written forms and differing procedures and written instruments. Preparing and compiling a variety of insurance-related documents within and under established procedures and functions of the company, using a variety of instruments and machines, including electronic systems. The position requires the assimilation and utilization of a wide variety of data within the tasks and duties assigned, including the use, interpretation and communication of charts, records, files and written documents to provide proper and timely completion of work assignments.
Major tasks include the ability to interpret technically written material and forms for proper communication, preparation and/or completion of a variety of records, reports, logs and documents within established procedures and guidelines of the agency, and under the authority of the Operation Manager. The incumbent is required to communicate directly with customers, insurance carriers, and others, not only via mechanical and electronic communications, but also, as directed and authorized by the VP of Operations/HR for the purpose of obtaining, disseminating, gathering and reporting written documents or records pertinent to administrative support services. Major tasks specifically involve clerical duties necessary for the proper functioning of the company's office and business - e.g., delivering messages, performing limited cashier duties, updating lists, records, etc. Participation in and attendance at various meetings, conferences and workshops as may be directed or scheduled.
Job duties require a command of the English language (reading, writing and speaking) in the performance of job duties. Major duties include the demonstrated ability to complete work assignments timely and effectively; and make proper decisions within a degree of independent thought and action through established procedures and processes. Organizational, linguistic and technical skills are necessary for the efficient and proper completion of job tasks.
The incumbent must possess the interpersonal skills necessary to work in a cooperative and pleasant manner in a variety of circumstances and conditions which may be stressful from time to time. The position requires the ability to perform effectively in verbal interactions both on the telephone and in person for the purpose of completing assigned duties.
At least 3-6 months of successful receptionist and secretarial support experience or direct service work in an office setting is required. Other education and experience may be substituted on a month for month basis to meet the minimum requirements. A demonstrated ability to work with people under stressful or demanding conditions is a requirement for the position. The incumbent shall possess a friendly, cooperative attitude and positive interaction style in dealing with people - including the insureds, insurance agents and providers, co workers, subordinates and management staff. Particular requirement is a clear, audible and pleasant-sounding speaking voice as heard both in person and on electronic phone communications.
Skills: The position requires proficient filing, keyboarding, secretarial and office clerical skills, including the use of certain computer data programs and equipment. The incumbent shall be able to adequately use office equipment and machinery; particularly with respect to the effective and efficient the use of electronic telephone and fax equipment. Effective personal interactions are required within the responsibilities of the job itself, and as the incumbent accepts direction and fulfills work requirements from the VP of Operations/HR and other management staff.
Preferred Background: The business prefers six (6) months of successful employment in direct support work in a multi-lines or commercial insurance office setting providing direct administrative and secretarial support services. Specific working knowledge and understanding of insurance premium rating schedules, policy coverages and endorsements and underwriting guidelines is preferred.
Hub International Limited - 18 months ago
Hub International is an insurance broker that operates more than 340 offices in a decentralized regional hub-and-satellite-office structure....