Business Process Analyst
GMAC Insurance Personal Lines - Cleveland, OH

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Serves as a business consultant for project reviews, revisions, changes, enhancements, and usability testing of rating.
  • Works closely with Business Partners to ensure requirements for projects are clear, measurable, & testable while attempting to develop/maintain common processes at an Enterprise level wherever possible.
  • Acts as liaison between Marketing, Pricing, and third party Vendors (e.g. Comp Raters, Agency Management Systems, etc.) to ensure flawless implementation of revisions, changes and enhancements.
  • Provides expert business knowledge and technical support for maintaining and enhancing comparative rating software.
  • Performs competitor benchmarking and usability reviews to prepare and coordinate business requirements & specifications, then submit the request(s) for programming changes.
  • Develops test strategy, test plans, and test cases for simultaneous, and potentially complex, projects.
  • Responsible for verifying accuracy of new states, projects, updates, rate revisions, logic modifications. Includes identifying and tracking errors and inconsistencies in the functionality.
  • Develops ongoing relationships with third party Vendors & regular users of third party Vendor software to help better our position in the marketplace as well as to get ahead of competitor changes.
  • Keeps Business Partners abreast of new offerings, changes, and opportunities afforded by vendors & competitors within the vendor software.

  • GMAC Insurance Personal Lines - 16 months ago - save job - block
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