Establish a single-support center
Attract, hire, develop and retain top level employees
Manage the daily customer support operations
Develop 24x7 support capability to ensure high severity problems are managed around the clock to meet customer needs
Develop globally consistent working practice, and implement, maintain, and improvise them
Participate as a key member of customer sales and service operations management team in determining and driving the overall direction for the organization
Be able to scale the organization consistent with business needs
Cooperate with and influence multiple groups in the company to achieve results
Deep knowledge of Storage (DAS, SAN and NAS) and its deployment in various application environments
Knowledge of Linux (Redhat, SLES, Ubuntu), Windows and VMWare ESXi
Knowledge of Flash Storage preferred
Applications knowledge in terms of installation, tuning and IO patters
Engineering degree, 10 years’ experience in Storage solutions and storage management in the above application environments.
Experience in building customer support organization from ground up is preferred.
Capable of building and managing a team of professionals – must have a good track record in recruiting and developing great people.
A detailed and systematic approach to targeting, monitoring and appraising team members. Will have experience of creating and maintaining sophisticated customer support planning and management techniques.
Exceptional negotiation, presentation and listening skills. Must have the credibility and business maturity necessary to give high-quality input to senior management meetings, presentations to the customer base.
Excellent interpersonal skills
Will have the gravitas, executive presence, charisma and knowledge to be credible in complex discussions and negotiations.
High energy, startup culture, hands-on, creative thinking and risk-taking
Will seamlessly fit as a member of a team where individuals are empowered to make a genuine impact on the business and lead its growth.
A pragmatic approach and the ability to thrive under the pressure of constant change and moving targets.
Ability to operate in a hard driving but respectful and open environment where value-added team play is rewarded. To apply for this position, please send your resume to ViridentUSA-HR@virident.com
Virident Systems builds enterprise-class solutions based on Storage Class Memory (SCM), a class of disruptive technologies which includes...