Technical Support Representative
Kaplan - Orlando, FL

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Kaplan Test Prep is seeking a Tech Support Rep who will provide exceptional customer service to Kaplan students in a courteous, knowledgeable and timely manner. The core responsibilities of this position are to assist students on the phone and over email to all of their basic technical inquiries.

Responsibilities:
  • Assist Kaplan students with technical problems regarding their online course components and CDs
  • Escalate found bugs to web developers and follow up on status of bugs
  • Handle LivePerson chats for the Kaplan K12 Online products
  • Participate in QA of online products and services, website copy, and site navigation.
  • Contribute to the improvement of internal business systems
Requirements:
  • Bachelor's Degree
  • Superior customer service skills
  • Strong knowledge of desktop and internet applications (e.g. browsers, plug-ins, security programs)
  • Excellent communication skills, both oral and written
  • Team player
  • Ability to thrive in a fast-paced environment
  • Solid organizational and multi-tasking skills
  • Ability to work non-standard work-week
  • Strong typing ability
If you have a passion for education and customer service, e-mail your resume, cover letter, and salary requirements today!

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Kaplan, Inc., a subsidiary of Graham Holdings Company, is a premier provider of educational services for individuals, schools, and...