Our Client, a World Leader in the Medical Device Industry has two openings for a Senior Level Help Desk Coordinator. Placing an emphasis on innovation, research & development, and sustainability, this company is dedicated to preserving their responsible, time-honored influence in the medical field. With over 30 years of sales growth and thousands of employees world-wide, they are at the cusp of the industry's latest innovations and product developments. As an employee of this company, you will be able to connect with some of the world's brightest and most innovative teams in the field.
Responsibilities for this role will be to provide first level IT support for all end-users via telephone, email or chat. This individual will be working IT incidents and requests as they come in. They will be responsible for providing the highest level of support for anything an end user touches that requires technical assistance.
Successful Candidates will have:
3 Minimum years of experience required
Specific hardware/software experience required: Active Directory, Windows XP, Windows 7, Office 2010, Office 2007
Top qualifications looking for in a candidate:
1. Customer service oriented
2. Self-starter (Stryker FIT)
3. Passion for technology
Requires experience using ticketing systems and writing technical support reports and documentation.
Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
Experience level- Intermediate
Job location- Santa Clara, CA
Interested Candidates please send your resume in WORD format to email@example.com. For other exciting career opportunities at JBL Resources, please visit our website: www.jblresources.com.