Provides superior customer service and receives incoming calls to assist customers with claim. Responds to customer inquiries or problems by providing information or directing requests to other departments that can provide the information or service.
•Begins customer experience with claims process in taking first notice of loss by gathering claim information from customer. Also includes providing customer service with external parties (vendors, claimant attorneys).
•Enters loss report information data obtained from customer into claims handling application.
•Creates early tow/salvage and appraisal assignments and communicates with vendors/body shops to ensure set up for customer.
•Answer customer’s questions that require specific claims first notice of loss training.
•Maintains a working knowledge of claim policies and procedures to provide customer service.
•Processes administrative work to ensure customers are attended to.
•Demonstrated organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
•Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.
•Excellent written and oral communication skills.
•Demonstrated knowledge with Microsoft Office products (Outlook, Word, and Excel) and claims software applications preferred.
•Ability to type 40 wpm minimum with accuracy.
Experience / Education:
•High school diploma or GED required.
•One year of customer service or call center experience required. Auto insurance background preferred.
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