Mortgage Cons-telesales (safe)
Wells Fargo - Des Moines, IA

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Job Title:
Mortgage Cons-telesales (safe)

Requisition Number:

Schedule Type:

Work Hours:

Telecommute Option:
Not Indicated

IA-Des Moines

Job Description

Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision-and design every product and service-with our customers in mind. If it's not good for our customers, then it's not good for Wells Fargo.

It starts with you. We must attract, develop, retain and motivate the most talented people-those who care and who work together as partners across business units and functions. We believe everyone on our team is important and deserves respect for who they are and how they contribute to our success.

The CLG team includes our home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses.

Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)

Our Mortgage Team: Supports the nation's leading originator and servicer of residential mortgages.

The Mortgage Consultant-Telesales (Safe) solicits and completes residential mortgage applications via inbound and/or outbound telemarketing techniques;

  • Converts leads generated by corporate/affinity relationships, branch retail, direct-to-consumer marketing or other third party relationships to mortgage originations;
  • Cross sells other Wells Fargo products and services;
  • May serve as central point of contact with borrowers until application is received.
This base plus commission mortgage consultant provides a great opportunity to build relationships, showcase and enhance sales skills, assist clients to reach personal financial goals through homeownership, and partner to help build our business.

Provides consultation in regards to home financing by educating borrowers on available products and the loan process. Business is generated via corporate relationships, direct-to consumer marketing and other third party relationships.

Responsibilities include completing loan application, pricing loan, locking loan rate and communicating to borrower during loan process in accordance with WFC policies and procedures. Additional responsibilities may include sourcing business from affiliated business partners.

This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

Basic Qualifications

1+ year sales experience.

Minimum Qualifications

This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position.

  • 1+ years sales, mortgage and/or customer service experience
  • Demonstrated ability to listen, elicit information efficiently, comprehend and resolve complex customer issues
  • Demonstrated excellent verbal and written communications skills
  • Basic knowledge of financial products and services
  • Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

About this company
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Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...