The Customer Service Representative at MakerBot will be working with customers after a sale has been closed. This may include modifying orders before they are shipped, resolving any domestic or international shipping issues after an order has shipped, assisting customers with payment processing, and estimating shipping windows.
The job will require excellent communication skills as it will require direct interaction and engagement with many departments inside MakerBot, as well as other organizations. The role will also require intermediate knowledge of the entire MakerBot product line, in order to answer questions both clearly and accurately. Being detail oriented and a self organizer is a must.
Key Areas of Responsibility
- Answer incoming Customer Service inquiries via phone and multiple web systems
- Call customers to resolve Customer Service inquiries
- Log communications into a CRM
- Modify orders as required, including calling customers to take additional payment
- Process Wires and Checks
- Answer inbound phone inquiries when extra phone support is required
- Attend events that requires Sales participation
- Utilize both CRM and e-commerce systems
- Manage Database
- Send out sales samples
- Familiarity with e-commerce and CRM systems
- Database management experience
- Impeccable communication skills a
- Familiarity with 3D printing or MakerBot
- Fluency in Spanish or other languages
Founded in 2009, Brooklyn-based MakerBot has grown to be a global leader in desktop 3D printing. MakerBot had 16 percent market share of all 3D printers (industrial and personal) made from 2009 to the end of 2011. In 2011, MakerBot had 21.6 percent market share. In 2012, MakerBot estimates that it now has a 25 percent market share of the 3D printer market. There are more than 15,000 MakerBot Desktop 3D Printers in use by engineers, designers, researchers, and people who just like to make things. The MakerBot Replicator Desktop 3D Printer has been named Popular Mechanics “Overall Winner” for best 3D printer and was honored as one of Time Magazine's Best Inventions of 2012. In addition, MakerBot was named “Best Emerging Tech” at the 2012 Consumer Electronics Show, won Popular Mechanics Editor's Choice Award, the Popular Science Product of the Year, and recently was awarded the Fast Company 2012 Innovation by Design Award as well as being named by Fast Company as “One of the World's Top 10 Most Innovative Companies in Consumer Electronics.” And MakerBot was recently awarded a TechCrunch Crunchies Award for best hardware start-up. The company has been featured in The New York Times, The Wall Street Journal, the Economist, Wired, The Colbert Report, Fast Company, Engadget, Make: Magazine, Rolling Stone, Time.com, IEEE Spectrum, CNN, Financial Times, NPR, Vogue Italia and many others.
Makerbot Industries - 9 months ago
MakerBot, a subsidiary of Stratasys, Ltd., is leading the Next Industrial Revolution by setting the standards in reliable and affordable...