Technical Support Engineer 3
Juniper Networks - Sunnyvale, CA

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Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world’s largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision – Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

Wherever you are in the world, whether it’s downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking – where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work—their life’s work. At Juniper we believe this is more than a job - it’s an opportunity to help change the world...

JTAC Technical Support Engineer
Location: Sunnyvale CA

The JTAC Technical Support Engineer will support Secured Routing products, working directly with our customers and partners. Work with highly knowledgeable group of customers and as escalation point for other TAC groups within the organization. Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab. Provide technical expertise and guidance during testing, deployment and operational phases of networks. Manage critical customer issues and facilitate communication between customers, escalation, and engineering. Be a customer advocate for timely resolution of issues and for problem reproduction and escalation. Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department. Develop technical specialties and prepare technology white papers on these areas. Participate in cross functional tasks such as new product development projects, support readiness teams, KB and other documentation activities. Help improve processes and tools.

- 5-6 years of experience supporting enterprise IP networks.
- Requires B.S. in electrical engineering or computer science.
- JNCIS, JNCIE CCIE is a plus.
- Very Strong TCP/IP knowledge. Strong understanding of Routing and routing-protocol experience required, with strong transferable skills in other networking disciplines.
- Strong Routing Protocol Knowledge (OSPF, BGP, RIP) skills required. Experience with IS-IS, MPLS, Multicast and various WAN protocols, and knowledge of C and scripting are pluses.
- Strong working knowledge in both Unix/Linux and Windows
- The ideal candidate will be able to analyze sniffer traces and be able to resolve various routing issues.
- Strong Understanding of High Availability concepts (HSRP, VRRP)
- Knowledge of Security Technologies (Firewall and VPN)
- Working Knowledge of Load Balancing concepts
- Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.
- Ability to learn and integrate new technologies in a fast-paced environment.

Duties Include:
- Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
- Provide on-site support for customers when needed.
- Assist in the support of Beta product and software, including testing and documentation.
- Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Technical Assistance Center website.
- Ability to travel (both domestic and abroad) is probable (although this would be a small percentage of time).
- Ability to work on a weekend rotation model

We offer very market competitive benefits i.e. Base, Commission, Equity, 401k, ESPP, Medical, Dental, Vision, Life, FSA, PTO, 12 Paid Holidays, EAP, Credit Union, Child/Elderly Care, Tuition Reimbursement, and Green commute incentives.

Juniper Networks is an Equal Opportunity/Affirmative Action Employer.

Juniper Networks is enrolled in E-Verify® and will be participating in E-Verify in addition to our Form I-9 process.

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Juniper Networks is enrolled in E-Verify® and will be participating in E-Verify in addition to our Form I-9 process.

About this company
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Juniper Networks has blossomed in a landscape dominated by  Cisco. The company designs and sells network infrastructure equipment used to...