Evenings and weekend schedule.
Facilitate resolution of customer inquires or problems by answering questions or performing problem isolation, resolution and follow-up. Problem isolations includes the gathering of appropriate problem description, client information, determining the component of the product or services affected, determining severity level, determinig business impacts to the client, and entering this information into the CSG defect tracking system. Serves as the first point of contact for problem solving on behalf of the client.
Associates Degree Equivalent Experience required. Ideal skills include: Ability to communicate effectively in order to diagnose and solve customer issues. Ability to plan and organize work in an effective manner. Ability to work under stress and meet deadlines.
CSG Systems - 23 months ago