Patient Account Representative
Quadax Inc. - Middleburg Heights, OH

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PATIENT ACCOUNT REPRESENTATIVEHOURS: Monday - Friday -- 10:30 am - 7:00 pm We need a Patient Account Representative to troubleshoot case issues and manage resolution to completion. Act as a patient advocate by providing information and education on health insurance benefits, insurance billing, and the reimbursement process to our customers. This position is in the call center environment.Responsibilities: *Answer incoming telephone and e-mail inquiries. *Complete Case Manager Worklist tasks assigned. *Review case history and insurance notes to provide information and / or determine next steps needed on the case. *Call insurance companies and/or physicians to obtain information or provide information needed to resolve case issues. *Follow-up on open inquiries and unresolved case issues. *Communicate the results of a benefit investigation to patients and physicians as needed. *Pre-qualify patients for the financial assistance program and explain payment options when needed. *Initiate appeals or patient billing process when needed. *Report all insurance company trend changes to the Reimbursement Manager and Account Executive. *Participate in team meetings by sharing the details of cases worked.
Education/Experience: *High school diploma *Must possess a minimum of four years health insurance billing experience *Knowledge of managed care industry including payer structures, administrative rules, and government payers. *Proficient in all aspects of reimbursement *Excellent Customer Service Skills *Ability to listen and work well with others *Detail oriented *Possess excellent written and verbal communication skills *Proficient in using Microsoft Word and ExcelWe offer a competitive salary, group insurance benefits, 401(k) plan, paid time-off and a pleasant work atmosphere. EOE

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About this company
From the very beginning, Quadax has embraced innovation. The quest for new technologies, process improvements, and superior customer service...