United States-Dallas-The Fairmont Dallas
We are looking for a person with an upbeat personality and passion for coffee, who knows how to exceed customer expectations, and to have fun doing it. If you work well in a team environment and share our dedication to our customers, we’re looking for you!
The Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For the last forty years, the Fairmont Dallas has been the setting for countless civic, social, cultural, convention and corporate events, but more importantly the setting for thousands of memories.
Summary of Responsibilities:
Reporting to the Starbucks Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Previous customer service experience is required
Experience as a Barista is an asset
Must have excellent communication skillsand customer service orientation
Be able to follow health, safety and sanitation guidelines for all products
Have the ability to work flexible hours, including weekendsand/or holidays
Ability to input and access information in the property management system/computers/point of sales system
Physical Aspects of Position:
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Endure various physical movements throughout the work areas
Reach 1-2 feet
Remain in stationary position for 2-4 hours throughout work shift
Satisfactorily communicate with guests, management and co-workers to their understanding
Must be able to provide proof of eligibility to work in the United States.
Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
The Fairmont Dallas is an Equal Opportunity Employer and Drug Free Workplace
21.Mar.2013, 11:59:59 PM