Support Analyst
Theranos - Palo Alto, CA

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Bachelor Degree or 4 years equivalent experience.
  • Must have self directed problem solving skills.
  • 3+ experience in a helpdesk environment.
  • 3+ experience supporting and deploying Windows 7 in a domain environment.
  • Familiar supporting all of the MS Office Suite.
  • Creating and deploying disk images using Ghost/PQDI/Acronis/Clonezilla.
  • Familiarity with Microsoft Exchange.
  • Experience working with Active Directory and Global Policies.
  • Remote support familiarity with VNC and Dameware.
  • Knowledge of TCP/IP, DNS, WINS, DHCP, VPN, iSCSI.
  • Experience with Linux: (SUSE and Ubuntu) and OS X strongly desired.
  • Support and implementation experience with apache2, MySQL and phpMyAdmin a plus.
  • Able to lift up to 40 pounds.
  • Experience writing documentation and user guides.
  • Comfortable with phone support.
  • Eager and ready to learn new technologies.
  • Must be a quick learner, have diligence in maintaining systems logs and service records, have excellent customer service, writing and communication skills, be willing and able to learn as technology changes and work well both as part of a team and individually.
  • Previous biotechnology or medical instrument firm experience a plus.

  • Requirements
    • Bachelor Degree or 4 years equivalent experience.
    • Must have self-directed problem solving skills.
    • 3+ experience in a helpdesk environment.
    • 3+ experience supporting and deploying Windows 7 in a domain environment.
    • Familiar supporting all of the MS Office Suite.
    • Creating and deploying disk images using Ghost/PQDI/Acronis/Clonezilla.
    • Familiarity with Microsoft Exchange.
    • Experience working with Active Directory and Global Policies.
    • Remote support familiarity with VNC and Dameware.
    • Knowledge of TCP/IP, DNS, WINS, DHCP, VPN, iSCSI.
    • Experience with Linux: (SUSE and Ubuntu) and OS X strongly desired.
    • Support and implementation experience with apache2, MySQL and phpMyAdmin a plus.
    • Able to lift up to 40 pounds.
    • Experience writing documentation and user guides.
    • Comfortable with phone support.
    • Eager and ready to learn new technologies.
    • Must be a quick learner, have diligence in maintaining systems logs and service records, have excellent customer service, writing and communication skills, be willing and able to learn as technology changes and work well both as part of a team and individually.
    • Previous biotechnology or medical instrument firm experience a plus.

    Theranos - 14 months ago - save job - copy to clipboard - block
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    About this company
    Our mission is to make actionable health information accessible to people everywhere in the world at the time it matters, enabling early...