Collection Agency Vendor Manager
U.S. Bank - St. Louis, MO

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This department is responsible for the development, maintenance, and certification of Collections and Recovery, procedures, which must be kept up-to-date with the latest banking legislation and regulations. For ensuring that the business line’s, Operational practices, Vendor Management practices, Training, Inventory Management, Alternative Treatments, and Communication strategies, are in compliance with all Federal and State banking regulations. This group also conducts internal Quality Assurance Self Assessment audits and acts as the primary interface and mediator with the banking regulators and corporate compliance.

Collection Agency Vendor Manager/ Risk Manager Job Description


This role will be responsible for sourcing, on-boarding and managing the daily Operational Integrity, of all 3


Party Collection Agencies related to Pre-charge off and Recovery efforts for Retail Payment Solutions.

Develop policies and procedures used to evaluate and control Operational, Regulatory and Reputational risk, and maximize profit potential and credit quality.

Develop, build and maintain the analytical framework and support systems necessary to monitor Procedural adherence and Performance reporting processes.

Identify, independently and proactively, issues and business practices that present regulatory or operational risk

Implement alternative solutions to mitigate or eliminate such risks

Review and assess regulatory compliance and appropriateness of letters, collector scripts, training curriculum, etc.

Perform work independently and with minimal guidance

Provide guidance to less experienced operational compliance representatives

Your Career is Here.


Basic Qualifications

Bachelor's or Master's degree, or equivalent work experience

Seven to ten years of Collection/Recovery Operations and Vendor risk management experience

Three or more years of managerial/supervisory experience

Preferred Skills/ Experience

Strong analytical skills in evaluating vendor performance, adherence testing to policies and procedures, and corrective actions plans.

Thorough knowledge of policies, plans, procedures, and regulatory requirements associated with the debt collection industry.

Experienced negotiator with the ability to balance the business need for performance, quality and integrity, in sourcing, on-boarding and managing a suite of vendors.

Advanced understanding of project management and testing methodology.

Ability to manage multiple tasks/projects and deadlines simultaneously.

Must possess strong administrative and interpersonal skills as well as a sound understanding of the business and laws and regulations which govern it.

Ability to work as a team leader.

Requires strong verbal and written presentation and communication skills as well as proficiency in Microsoft Office (Word/Excel/PowerPoint).

U.S. Bank - 2 years ago - save job
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U.S. Bancorp (NYSE: USB) is a diversified financial services holding company and parent company of U.S. Bank, the nation's fifth largest...