This position exists to implement and to provide technical support for Southern Company's production data and voice network systems. The data network support includes, but is not limited to: firewalls, routing/switching, wireless and network security services. The voice network support includes, but is not limited to: VoIP, PBX’s, voicemail systems, voice networking, ACD’s, voice response units, voice recording systems, and Computer Telephony Integration.
Degree in Computer Science or a related field
Strong knowledge of data network infrastructure technologies and network security
Configuration, troubleshooting and administration of data and voice systems
Working knowledge of voice networks (PSTN, PBX’s, ACD’s, and Cisco VoIP systems)
Working knowledge of data network and routing protocols (packet trace decoding, OSPF, RIP, BGP, QoS, Multicast, etc)
Knowledge of virtualization technologies across platforms (data center top of rack switching, virtual servers, virtual storage)
Expertise in multiple server operating systems (Windows, UNIX, Linux)
Desirable programming skills (Perl, Shell scripting, Visual Basic, C and C )
Ability to analyze the interrelationship between network, server, storage and application problems quickly, develop alternative solutions, and select the most appropriate action.
Ability to analyze an issue and recommend alternatives to improve the process leveraging automation when applicable.
Self-directed, highly skilled and knowledgeable to the position and provides best practice sharing within work group
Work independently with little supervision
Ability to handle multiple assignments and conflicting priorities
Effective communication and interpersonal skills
Demonstrate Southern Style and possess comprehensive customer service skills
Proven and Comprehensive analysis/critical thinking and problem-solving skills
Ability to learn and apply new approved technologies
MAJOR JOB RESPONSIBILITIES:
The position implements engineering projects and coordinates efforts between designated resources across the company to ensure that problems and issues are addressed.
The position works closely with IT Security, Engineering and Field Operations personnel to insure proper implementation and configuration of new technologies.
The position works closely with peer Infrastructure Services groups to insure implementation of their technologies and the data and voice network strategies.
The position is responsible for the installation of the new converged data and voice network and the support of the existing data and voice network.
The position works closely with the IT Infrastructure Operations Center to ensure that proper procedures are in place to support end-user requests and to populate the IT Knowledge Base.
The position provides technical expertise and guidance to maintain the integrity and security of Southern Company's production networks and assets.
With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company (NYSE: SO ) is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns Alabama Power, Georgia Power, Gulf Power, Mississippi Power, Southern Nuclear, Southern Power, SouthernLINC Wireless and Southern Telecom. Southern Company also has a growing competitive generation company. Southern Company brands are known for excellent customer service, high reliability and retail electric prices below the national average. Southern Company is consistently listed among the top U.S. electric service providers in customer satisfaction by the American Customer Satisfaction Index (ACSI).
We offer a competitive compensation package. Equal Opportunity Employer. 198120