Technical/Administrative Support - (Atlanta, GA)
Quality Systems, Inc. - Georgia

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QSI/NextGen Healthcare builds software that improves patient care and reduced healthcare costs. Now we’re bringing the best of the cloud, social media and mobile to healthcare. Come build the future with us.

Please visit our website at: www.nextgen.com

The Technical/Administrative Support is responsible for technical and administrative support for the NextGen Learning Center LMS.

Job Description:
Manages the creation/enrollment of users in the Learning Management System (LMS). Independently resolves issues pertaining to discrepancies in licensing and/or enrollment information.

Manages end user accounts by assisting end users in determining learning needs and recommending curriculum or courses to satisfy those needs.

Creates and maintains spreadsheets and reports to track licenses sold, users enrolled, and support statistics. This data is used by management to determine department resources, identify areas needing improvement and other factors critical to department and/or company’s operation.

Performs independent analysis and resolves end user issues with the LMS website or courses.

Exercises independent judgment and discretion to evaluate the enrollment process and implement improvements based on customer and employee feedback.

Required Skills:
Advanced experience with Excel and proficiency in Microsoft Office Suite products.

Strong organizational, trouble shooting and problem solving skills.

Ability to communicate effectively with customers and internal staff.

Ability to balance multiple tasks and set priorities while performing effectively under pressure

Proven ability to work independently as well as in a team environment

Excellent English language oral and written communication skills

Desired Skills:
Basic working knowledge of Internet/Web

Basic working knowledge of Microsoft Access

Project management and/or training background helpful

Education Requirements (including certifications):
A relevant college degree or equivalent work experience

Desired Education (including certifications):
Minimum of 2 years experience in a complex organization/corporation

QSI/NextGen Healthcare is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sexual orientation, disability or veteran status. Females and minorities are encouraged to apply.

Because QSI/NextGen believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V.

Quality Systems, Inc. - 22 months ago - save job - block