Brief Description The IT Manager/Engineer will be responsible for LAN/WAN support, Wireless Support, and the management of computing devices on the PGCPS Network. This individual will also be responsible for managing one of the districts three Technology Distribution Centers (TDCs) and supporting the on-site IT High Program. The TDCs are responsible for repair, asset tagging and provisioning computing equipment for schools and offices throughout the district. Work also includes the supervision of staff at the TDC and assigned IT Field Technicians. Work is performed under the supervision of the Chief Information Officer and is reviewed in terms of accomplishment of objectives. Assignments are received through meetings with supervisor and in written form. Instructions and requests will afford the IT Manager latitude in independent judgment and action in the performance of duties.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsible for the management of staff assigned to the TDC area;
Responsible for all support requests for all schools and offices assigned to the TDC Area;
Time and attendance approval of staff assigned to the TDC Area;
Evaluation of staff assigned to the TDC Area;
Manage operations and schedule a group of staff to maintain one of the schools district's Technology Distribution Centers;
Focus efforts on customer support and satisfaction;
Knowledge and focus on the Key Performance Indicators for the TDC and the IT High Program;
Supporting the IT High Program by working with teachers, planning lessons, providing classroom support in the form of IT Staff, presentations and Lab Development to improve the skills of the students;
Work with a team of staff to support the district's Technology Refresh Program;
Evaluating computers and network components;
Developing procedures that support the effective use of computers by students, teachers, and all other system staff;
Selecting installing, testing and maintenance of software on computer networks; and
Performing other duties as assigned.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Extensive knowledge and experience with Microsoft Windows XP, Windows Vista, and Windows 7, Windows 2003 Server and Windows 2008 Server;
Considerable Knowledge of Apple's OS X and iOS; knowledge of Android a plus;
Extensive knowledge with Ethernet networks;
Extensive knowledge of hardware repair;
Knowledge and experience with Local Area installation and repair;
Knowledge and experience in the configuration of routers and switches;
Knowledge and experience with Category 5(c) data communications design standards;
Knowledge and experience with UNIX;
Knowledge and experience in the configuration of file servers;
Ability to maintain and troubleshoot LAN and WAN connectivity;
Knowledge and experience with computer imaging;
Demonstrated training skills;
Demonstrated oral and written communication skills;
Excellent human relation skills; and
Experience managing a large group of mobile staff (25 or more). Job Requirements
Bachelor's degree in Computer Science, Electrical Engineering or Information Sciences with at least five (5) years' experience preferred; or any combination of applicable education, training, and experience which provides the knowledge, skills and abilities necessary to perform effectively in this position.
Microsoft Certified Information Technology Professional and/or Cisco Certified Network Associate (CCNA) preferred.
Supervision of staff at the TDC and assigned IT Field Technicians.
Direct Deposit is expected as a condition of new hire employment.
Based on the settlement agreement reached in Administrator, Wage and Hour Division, U.S. Department of Labor v. Prince George's County Board of Education, OALJ Case No. 2011-LCA-00026, PGCPS is ineligible to sponsor foreign nationals for U.S. employment under any temporary or permanent visa program. As a condition of employment, all applicants for employment must be qualified to work in the United States without sponsorship by PGCPS. If you are not work-authorized and would require PGCPS to sponsor you for a work visa you will not be considered for employment