People want to be treated like individuals. At Cigna, we get that. That’s why we embrace and encourage peoples’ uniqueness, helping to give them the strength and confidence to show the world who they really are. The coverage, expertise and services we provide are at the very core of how we help people achieve their full potential – and ultimately, improve their health, well-being and sense of security.
But before we can accomplish any of that, we have to have the right people in place. People like you.
Skills, experience, talent and creativity like yours enables us to develop the meaningful, innovative solutions our customers value and expect. That’s why we’re committed to recruiting, motivating and nurturing the best and the brightest, whether you have industry experience or not. We’re growing a workforce as unique and diverse as the millions of customers we proudly serve around the world – one individual at a time.
The Senior Customer Service Associate is responsible for providing a high level of customer service, quality, and accuracy by taking inbound calls from our customers. Senior Customer Service Associates answer a variety of customer inquiries pertaining to home delivery pharmacy products as well as Specialty Medications.
Maintains call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence.
Promote company by providing superior customer service and inviting referrals
Actively listens to customers, probes for clarification, and provides consultative guidance based upon customers individual health needs.
Majority of the day will be sitting at desk taking inbound calls.
High school diploma or equivalent required
Ability to handle a large volume of calls
Two to five years of customer service experience in any industry.
Excellent communication skills
Position requires excellent interpersonal skills, ability to understand and interpret policy provisions
Demonstrate strong data entry and typing skills with proficiency in the use of a PC including ability to use a mouse and keyboard interchangeably
Ability to use telephone equipment, including headset
Communicates information in a tactful and positive manner at all times
Ability to understand complex oral and written directions as well as technical information
CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.
We encourage you to complete all questions on the candidate profile if you wish to be considered for this opportunity.
CIGNA is an Equal Opportunity Employer
CIGNA - 22 months ago
copy to clipboard
With a significant position in the US health insurance market, CIGNA covers some 11.5 million Americans with its various medical plans. The...