Mortgage Operations Representative (Processors Closers) SAFE Act
Citi - Las Vegas, NV

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Reference Code: 12032464
Location: Las Vegas, NV, US
Education Level: High School Diploma/GED
Mortgage Loan Processor (Credit Specialist 3) - C04
  • Review loan file to verify procedures per guidelines.
  • Ensure integrity of all data and process inputs.
  • Order necessary documents and follow-up with vendors/third parties to obtain in timely manner.
  • Manage pipeline of loans within required performance standards for welcome, approval and status calls.
  • Obtain and review customer documents, and clear conditions commensurate with authority level.
  • Submit loans to underwriting for conditional review and full approval upon receipt of appraisal.
  • Partner with sales and underwriters on difficult and/or exception transactions.
  • Exceed customer expectations by providing highest level of customer service.
  • Maintain monthly performance measurements for 1st mortgage suspense, compliance/regulatory, and customer satisfaction.
  • Guarantee on time closing by completing all required pre-closing steps; making cash to close call, and handing file off to closer within required performance standards. Retail Closer (Credit Specialist 2) - C03
Work in a team environment to close loans and support the necessary team functions.
Responsible for validating closing conditions have been met and for inputting loan information into LPM so the loan documents may be prepared with proper escrow information and fees (within Citimortgage guidelines).
In addition the closer will work directly with the Vendor to follow up for the final HUD and ensuring funds are requested timely. The closer will work with the client to ensure they are aware of any closing conditions, which includes any cash to close etc.
The closer is responsible for ensuring timely delivery and communication between both the Vendor and the client to avoid any delays or issues with the closing.
Maintain the highest possible standard of customer service while supporting the team goals while ensuring compliance to all Citi policies. **NOTE** The information listed within this Description
summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position. Qualifications
Mortgage Loan Processor (Credit Specialist 3) - C04
High School/GED.
Excellent customer service and communication skills.
Ability to prioritize complex diversified responsibilities and multi task in a fast paced environment.
Requires organizational and time management skills to balance workload and meet deadlines.
Must be willing to assist teammates and build strong relationship with sales partners to achieve closing goals.
Minimum 1 year mortgage experienced preferred.
Successful candidate may be required to obtain first level credit signature authority (AUSI) within timeframe as defined by management. Retail Closer (Credit Specialist 2) - C03
Required: High School/GED. Mathematical skills necessary to perform pricing calculations and funding worksheets. Team oriented with strong abilities to communicate effectively via telephone and written correspondence. Must be detail oriented, and have the ability to multi tasks and work under tight deadlines. Computer skills: Microsoft Word, Outlook.
Preferred: At least one year of experience in mortgage closing or processing related functions, preferably in a Retail Mortgage environment. Knowledge of CitiMortgage processes/procedures. Knowledge of LPM, and Citiworks beneficial. Specialized knowledge of state specific regulations and practices, product parameters, predications/conditions. No Relocation Available. This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.

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